Posts Tagged ‘World class service’

Here at Casteel Heating and Cooling, you hear us discuss pretty often that we pride ourselves on our customer service. Here are some people who agree…

Comes Through When You Really Need Them…

It was around 9am on the Sunday morning before the big snow/ice storm was to hit and getting out of bed my wife and I immediately realized our house was cold really cold. We have a small child so this was not a good thing. We called Casteel at 9:30am. They informed us on the phone it could possibly be much later that evening before they could make it out to our home because they had many calls already. The Casteel technician, Robert Gross, showed up BEFORE NOON and our house began heating up shortly thereafter. The service from Casteel and Robert was prompt, courteous, competent and professional; what more do I need to say. I recommend them highly without reservation.

And here’s another satisfied customer…

Exceptional Company!

I never thought I would be excited about a heating and air unit. From the moment Bob evaluated my needs to the exceptional service from the technicians, John and Tim, I was delighted with their professionalism. I never felt pressured but always felt as though they cared about me, the customer. I compared several other companies and I am so glad the I selected Casteel. As you can tell, I highly recommend Casteel!

Call us today at 770-565-5884 or visit us online to experience unmatched customer service and 100% satisfaction!

The team here at Casteel Heating and Cooling prides ourselves on our customer service. Here’s what some of our satisfied customers had to say…

“I thought I’d have to wait forever to have someone come look at my heat/air system but Casteel sent a guy out in no time! Plus they were really nice when I called. I didn’t expect such high quality work in such a short amount of time. And our tech was a genuinely nice man, that’s rare these days! (Thanks, Ron!) I’ll always use Casteel in the future and I’ll definitely recommend that my family and friends do the same. I either have to be really impressed or really appalled by a product or service to feel like it’s worth writing a review! Thanks y’all!”

and another…

“I called Casteel to schedule a servicing for my AC,the person i spoke with was very prompt,kind and courteous.Had service Tech Ron come to my home.Ron was very kind,knowledgeable clean cut and respectful.Thank You Ron and Casteel! I would recommend Casteel to anyone!”

We want to thank all of our customers and let you know we appreciate you! For outstanding customer service, call us today at 770-565-5884 or visit us online!


Here at Casteel Heating and Cooling, you hear us discuss pretty often that we pride ourselves on our customer service. Here are some people who agree…

Reliable, Fair, and Professional
We needed an entire heating and A/C system replaced. Everyone we dealt with was incredibly helpful, professional, and friendly. We received good advice on what type of unit we would need, and the installation was quick and neat. Wayne and Joe are awesome.
and another…
Wonderful Service
I purchased a home last April. Casteel installed two new HVAC systems. The service and product were superb! I recently decided to have some duct work changed. Casteel came out and changed around things to my complete satisfaction! Tom Taylor is a wonderful resource, and a great salesman! My original install was completed by Dennis and crew. My new ductwork changes were completed by Wayne and Tony. I can not effectively describe how wonderful these guys are! I wish I had written a review on my original install, b/c they were fantastic. But, Wayne and Tony really went above and beyond on my recent ductwork changes! I know they ran into some major challenges in my attic/crawlspace. But, these guys did not let anything get in the way of completing the job correctly! No shortcuts here! I am completely satisifed with a job well done! I recommend these guys to everyone!
Geri Turner
Marietta, GA
Can you say this about your HVAC team? Call us today to experience unmatched customer service and 100% satisfaction.


We know that there are plenty of other businesses in the area that do what we do. We also know that you can and will choose based on what your friends say, your family says and your neighbors say. Casteel Heating and Cooling has been in business since 1987 when Bob started the company with one service truck, an office and a warehouse in his home for parts and equipment. Since day one he has based his business on customer service, doing the right thing and providing exceptional service for a fair price.

Over the last 23 years, Casteel has stayed true to Bob’s original business model and today we have experts calling on our customers and treating each one as if he or she were the only customer we have. Our business has invested time and money in each and every one of our technicians to ensure that you get the best possible service we can provide for you. We think that gives you some peace of mind and we guarantee we can deliver on the promise that you’ll get world class service, exceptional products and quick response.

Need  more? Read what your neighbors have said about us at Kudzu. You can read one or all of the 400+ reviews our customers have posted. We hope that you’ll remember us when you need an HVAC contractor in the Atlanta/ Marietta area. Once you become a customer, we’ll remember you!

Casteel Heating and Cooling

Do you to spend less money on your electric bills and use less energy? If you answered yes, then you should get a Home Energy Audit.  Several people think that because someone came into their home and changed out the bulbs to CFL’s, installed new shower heads and sealed their windows and doors that they’re good to go. Not so! You need a FULL energy audit to realize big savings. At Casteel Heating and Cooling we perform the following tests in your Home Energy Audit:


  • Insulation R-rating for walls, attic, and foundation
  • Heating and cooling equipment
  • Whole house air leakage (blower door test)
  • Ductwork leakage
  • Electrical and lighting analysis
  • Water heater and water usage
  • Carbon monoxide
  • Flue draft

Knowing the results to these tests allows us to make recommendations for resolving the issues you have and we’ll provide a free quote to you and stay with you every step of the way. We would rather save you money than sell you products and our focus will always be to do right by our clients.

Start saving money today and make that call to our friendly staff at 770-565-5884. We’ll get you on your way to savings ASAP!

Here are some testimonials from satisfied customers…

Neither rain nor sleet nor snow nor ice…

New Heating System

Found Casteel on Kudzu. My AC went out several years ago and now I had no heat last week during the snow/ice storm. They came right out for a heat check. My furnace was almost 25 years old and time to replace. The equipment had to be delivered from another location on icy roads. I had heat the next day. Very happy customer and will use again. Thanks Casteel! Techs: Ben & Larry

and another who thinks we’re superheroes!


Very satisfied with the service I received today. John and Tim were excellent. Originally they told me the heating/air conditioning system would’nt be finished until tomorrow,they worked into overtime to get the job done. This was not an easy job to do but these young men finished the job in one day. They explained to me what they had done and showed me how to use the sytem. I cant thank these guys enough for their professionalism & willingness to get the job done. I highly recommend not only Casteel but the dynamic duo: John & Tim. Thank You Cynthia McBride

Thanks to our customers for taking the time to review us…we appreciate you! Want to experience world class customer service like this? Call us today at 770-565-5884 and tell them Bob sent y0u!

Casteel Heating and Cooling

Bob Casteel has always prided himself on customer service and that’s the way he continues to do business today. Bob is our President and under his leadership and direction, we have won the Top 25 Cobb County Small Business of the Year for two years in a row, winning in both 2009 and 2010. Here at Casteel Heating and Cooling, we’re known for our “world class service.” Accomplishing this is no easy feat as we call, write and survey every one of our customers. We have always had a “customer first” policy and will continue to do everything to make sure every customer knows they not just a client but our number one priority. Winning this award again this year shows that we practice what we preach.

We say thank you to the thousands of loyal customers that believe in us. We appreciate the trust you put in us and know that you can choose any service provider you’d like. Thank you for choosing Casteel Heating and Cooling; we share this award with all of you!

Casteel Heating and Cooling has a long standing tradition of providing the best Customer Service in the industry…. From the live person that answers the phones all the way to the thank you and survey cards that Owner and President Bob Casteel sends out after every job, WE CARE about our customers! To provide this level of service, Casteel Heating and Cooling rigorously conducts year round customer service training with each employee. We survey every customer for ways we can improve. We conduct thousands of phone interviews. We’ve even implemented “focus group” meetings with customers to ensure we our providing unmatched service to the homeowner. Already recognized as an industry leader in heating and air conditioning, Casteel now has the great distinction of being recognized for their World Class Service!