Posts Tagged ‘world class customer service’

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

    “I purchased a new hvac. I was totally pleased with the expertise and professionalism of my sales rep. He took the time to answer my questions about the hvac sold by Casteel and by its competitors. He was credible and won the sale while not speaking disrespectfully about other offerings. On installation day, the crew (Larry and Kevin) did an excellent job installing the unit and working as efficiently as possible. This was my first experience working with Casteel – I trust that they will have a valued customer for life.”
    “I’ve used Casteel for 6 mths now and have been very pleased. They did maintenance in summer and winter. Brian was our technician and took the time to explain what he was doing and why. He answered my questions and was not rushed to simply check the box and move on. I will continue to ask for him! Good work!”
    “We have been using the services of Casteel for a couple of years now and we have always had great service with them. Their technicians are always professional, especially Brian Williams. We will continue to use them for all of our heating and cooling needs.”
    “Great service and customer support. I have used Casteel Heating and Cooling now for about 3 years..Can’t say enough about the service and support. They are number 1 as far as I am concerned!!!”
    “Prompt and professional service. I like that they came when they said they are going to come — respectful of my time. Brian Williams was a great technician!”

We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.

There are a lot of different HVAC businesses in the Atlanta/ Marietta areas. We all perform essentially the same service. Many of us have the same certifications and comparable experience. SO why should we use your company, Bob? I’ll tell you why.

Customer service is NOT dead here at Casteel Heating and Cooling. Not only do we listen to what our customers say, we ask them about our service. I personally send out survey cards to every one of our customers to make sure we have performed world class customer service for each and every one of them. To provide this world class service, we do year round customer service training, we survey every customer, complete customer feedback cards, and conduct thousands of phone interviews a year with existing customers.

SO, when I say we care, we care! From the first day in 1987 when we started this company, we have worked tirelessly to create a customer focused business. If you want to experience our world class service for yourself, feel free to call at 770-565-5884 or online at Contact Us