Posts Tagged ‘trustworthy technicians’

We know that there are plenty of other businesses in the area that do what we do. We also know that you can and will choose based on what your friends say, your family says and your neighbors say. Casteel Heating and Cooling has been in business since 1987 when Bob started the company with one service truck, an office and a warehouse in his home for parts and equipment. Since day one he has based his business on customer service, doing the right thing and providing exceptional service for a fair price.

Over the last 23 years, Casteel has stayed true to Bob’s original business model and today we have experts calling on our customers and treating each one as if he or she were the only customer we have. Our business has invested time and money in each and every one of our technicians to ensure that you get the best possible service we can provide for you. We think that gives you some peace of mind and we guarantee we can deliver on the promise that you’ll get world class service, exceptional products and quick response.

Need  more? Read what your neighbors have said about us at Kudzu. You can read one or all of the 400+ reviews our customers have posted. We hope that you’ll remember us when you need an HVAC contractor in the Atlanta/ Marietta area. Once you become a customer, we’ll remember you!

Casteel Heating and Cooling

Casteel Heating and Cooling

Bob Casteel has always prided himself on customer service and that’s the way he continues to do business today. Bob is our President and under his leadership and direction, we have won the Top 25 Cobb County Small Business of the Year for two years in a row, winning in both 2009 and 2010. Here at Casteel Heating and Cooling, we’re known for our “world class service.” Accomplishing this is no easy feat as we call, write and survey every one of our customers. We have always had a “customer first” policy and will continue to do everything to make sure every customer knows they not just a client but our number one priority. Winning this award again this year shows that we practice what we preach.

We say thank you to the thousands of loyal customers that believe in us. We appreciate the trust you put in us and know that you can choose any service provider you’d like. Thank you for choosing Casteel Heating and Cooling; we share this award with all of you!

The lights in my home dim when my cooling unit turns on. Does this mean there is a problem with my unit or my breaker panel?

Air conditioners, refrigerators, freezers, furnaces and other devices that have large motors require large amounts of power when the motor first starts. Once the motor is spinning, the energy requirement drops down.

This instantaneous need for motor shaft speed can cause a momentary dimming of your lights. AC units come equipped with start-up capacitors. These give the motor an electric boost when it first starts up. But over time, these capacitors can get weak and become ineffective. Eventually the power draw can cause circuit breakers protecting the wiring to the units to trip.

Your air conditioning system may also be overcharged with refrigerant. Overcharging puts stress on the compressor, and in turn the motor, when it tries to get the compressor engine moving.

Excessive dimming can also be caused by a loose neutral wire in the breaker box. Your AC serviceman can check for overcharging of your AC unit, properly working start-up capacitors and loose neutral wire connections.

Article cited: http://www.aps.com/main/services/residential/FAQ/ResFAQ_52.html

North American Technician Excellence (NATE,) headquartered in Arlington, VA., was founded in 1997 and is the nation’s largest non-profit certification organization for heating, ventilation, air conditioning and refrigeration technicians. NATE is the only
technician certification organization governed, owned, operated, developed and
supported by the HVACR industry.

What does NATE do?

NATE, North American Technician Excellence Inc., is an independent, third-party non-profit certification body for HVAC and HVAC/R technicians.  NATE tests technicians; others train.

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At Casteel Heating and Cooling we respect the fact that you are inviting us into your home to service, repair or replace your heating and air conditioning system. Part of respecting your home is to make sure we leave the work area cleaner than it was before we started. We realize having any type of work done in the home is an inconvenience, and that’s why we spend countless hours training our employees how to protect and care for a home while they’re working. We do not want to compound the inconvenience to the homeowner by tracking in dirt, smudging walls, damaging bushes and landscape, disturbing antiques in attics or leaving a dusty and dirty house.

Whether it’s protecting your floors by wearing shoe covers, covering antiques in an attic, or vacuuming the work area frequently for dust, Casteel will do whatever it takes to ensure your home is left spotless. In addition, if you are not 100% satisfied with how we left your home we will gladly pay to have it professionally cleaned – and that’s the Casteel Clean Home Guarantee!

…because we’re perfectionists!

Take a look at some of the testimonials from customers:

Finally an honest HVAC contractor

We have always said that if a contractor could just be on time, deliver what we pay for, not disappear after the sale, and be honest they would be successful and shine brighter than all the others. Casteel delivered it all.

Honest and outstanding service!!!!!!!!

Last year (another contractor) told us we would have to replace our entire AC unit. I called Casteel when our unit needed service and was SOOOOO glad that I did. They were so honest and thorough that my unit only needed some maintenance. I bought the annual service plan and will gladly pay that to have my units maintained each year by Casteel. Thank you for your honesty and integrity!!!

When you refer a friend, family member or co-worker, we know you’re putting your faith in us. Good business is built on referrals and we appreciate your trust in Casteel Heating and Cooling, Inc.