Posts Tagged ‘testimonials’

Here at Casteel Heating and Cooling, you hear us discuss pretty often that we pride ourselves on our customer service. Here are some people who agree…

Reliable, Fair, and Professional
We needed an entire heating and A/C system replaced. Everyone we dealt with was incredibly helpful, professional, and friendly. We received good advice on what type of unit we would need, and the installation was quick and neat. Wayne and Joe are awesome.
and another…
Wonderful Service
I purchased a home last April. Casteel installed two new HVAC systems. The service and product were superb! I recently decided to have some duct work changed. Casteel came out and changed around things to my complete satisfaction! Tom Taylor is a wonderful resource, and a great salesman! My original install was completed by Dennis and crew. My new ductwork changes were completed by Wayne and Tony. I can not effectively describe how wonderful these guys are! I wish I had written a review on my original install, b/c they were fantastic. But, Wayne and Tony really went above and beyond on my recent ductwork changes! I know they ran into some major challenges in my attic/crawlspace. But, these guys did not let anything get in the way of completing the job correctly! No shortcuts here! I am completely satisifed with a job well done! I recommend these guys to everyone!
Geri Turner
Marietta, GA
Can you say this about your HVAC team? Call us today to experience unmatched customer service and 100% satisfaction.


Here are some testimonials from satisfied customers…

Neither rain nor sleet nor snow nor ice…

New Heating System

Found Casteel on Kudzu. My AC went out several years ago and now I had no heat last week during the snow/ice storm. They came right out for a heat check. My furnace was almost 25 years old and time to replace. The equipment had to be delivered from another location on icy roads. I had heat the next day. Very happy customer and will use again. Thanks Casteel! Techs: Ben & Larry

and another who thinks we’re superheroes!


Very satisfied with the service I received today. John and Tim were excellent. Originally they told me the heating/air conditioning system would’nt be finished until tomorrow,they worked into overtime to get the job done. This was not an easy job to do but these young men finished the job in one day. They explained to me what they had done and showed me how to use the sytem. I cant thank these guys enough for their professionalism & willingness to get the job done. I highly recommend not only Casteel but the dynamic duo: John & Tim. Thank You Cynthia McBride

Thanks to our customers for taking the time to review us…we appreciate you! Want to experience world class customer service like this? Call us today at 770-565-5884 and tell them Bob sent y0u!

For the second year in a row, Casteel Heating and Cooling has been chosen by Home Reports as a Best Pick!Casteel Heating and Cooling

Areas Served: North Atlanta, Cherokee, Dunwoody/Sandy Springs, Gwinnett/East Metro, Roswell/Alpharetta, Cobb/Marietta

“We’re known mainly for our design and craftsmanship, and we’ve been ahead of the curve when it comes to the environment, going green, and energy efficiency….Our goal is to save homeowners money….We’re problem solvers, and we’re looking to service, not sell.” – John Hillis, Vice President

  • Services Offered: Casteel offers a wide variety of services, including the sale, repair, and installation of air conditioners, heat pumps, furnaces, air handlers, humidifiers, zone systems, and indoor air filtration products. The company also offers energy audits.
  • Company History: Casteel Heating & Cooling, Inc., was founded by Bob Casteel, who currently owns the operation alongside John Hillis, the company vice president. The company has been serving metro Atlanta for 22 years.
  • Awards & Certifications: The company employs NATE-certified technicians and was recognized as Amana’s High-Efficiency Company in 2008. In addition, Casteel was named one of the Top 25 Businesses in Cobb County for 2009 by the Cobb County Chamber of Commerce. Casteel Heating & Cooling, Inc., is also a Trane Comfort Specialist.

Select Quotes from Customer Reviews

A selection from 164 homeowner reviews:

“Good. I’d recommend them. When they come on a job, they know what they’re doing; they’ve got the tools, the equipment, and the people for the job.”

“Casteel did a really good job. When I had a tough situation, they returned my calls. They were able to accommodate me. They replaced one that another company had done, and they did a much better job. They actually improved on the work that the other company did.”

“I have been pleased with those guys, and I can trust them.”

“They had to refurbish some massive amount of ductwork under the house where some rodents had gotten in. They were craftsmen. They were pleasant, and they explained what they did.”

“I recommended them to three of my neighbors, and every one of them has been ecstatic.” 

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Here are some testimonials from satisfied customers!

Quality work and honest service = Best!
The quality of service and work from Casteel is unsurpassed. I’ve not seen a company as focused on providing their customers with fair, honest, quality work as Casteel. I trust them in my home, I know that they’ll tell me the truth and I would recommend them to anyone.
Finally someone to trust
While away on vacation in the Virgin Islands the house sitter called to tell me that the A/C stopped working. I had heard from my neighbor that they had used Casteel and were happy with the service they received. I called them and they came the same day. Donald the service technician called me to discuss the issues and the repairs while he was there. The capacitor had failed and Donald had one on his truck. I approved the repairs, and was able to pay the technician over the phone. The house sitter was happy and I am sure my 2 dogs appreciated it as well. I trust these guys to return if I need them again. The pricing was reasonable the service was professional. I plan to tell everyone I know in our community.
Would you like to get the same customer service and professionalism when you need an HVAC technician? Just call Casteel Heating and Cooling at 770-565-5884!

Some more 5 Star comments about Casteel Heating and Cooling!

First impression was great
Technician was very professional, respectful and thorough during a service call. He exceeded my expectations. Nice Job!
by Brian25 – Posted 08/31/2010
Excellent work!
“I have used Casteel several times after they were recommended by two of my friends. Over the last few years and they have done an excellent job servicing my home A/C. I had a problem with mywith my furnace and they properly diagnosed the problem the first time. The service personnel have been polite and knowledgeable.

Give them a try. 🙂

by MartinB – Posted 08/24/2010
Can you say this about your HVAC company? Want to?
Call us at 770-565-5884
Testimonials from satisfied Casteel customers!
Super Pro’s
I recently had a problem with my AC unit not working right during this heat wave. When I called on Monday afternoon I could of had an appt. on Wednesday but due to prior commitments on my part they came on Thursday. Our Tech Thai was great he diagnosed the problem quickly,did service on both units 1 being in the hot attic, and both needed freon. He was very prompt and polite. Prices were very reasonable for parts and diagnostics and with service plan no charge for freon. Great expierence would call again!
Another one!
Goes Beyond
At a most challenging time in my life Casteel went above and beyond the call…Christian all the way.
Can you say this about your HVAC contractor? Want to? Call us at (770) 565-5884; we’ll take good care of you!


Best value around
Installed a replacement a/c unit for one that died. Explained everything including what the previous contractor had done to cut corners. Installers treated the house as if it was their own. Polite, neat and extremely thorough, couldn’t have had an easier install.
The best there is
From estimates, to price, to actual installation, Casteel and Ryan Huprich made it easy and simple. The Trane system is fantastic. Considering the agony of installing/paying for a new A/C and Htg system, it couldn’t be better. Their guarantee and employees reflect their quality. Allen Walters, Roswell, GA.
Can you say this about your HVAC technicians? Want to? Call us at Casteel Heating and Cooling…we’ll treat you special!

Christy C.
Skilled Service and Prompt ResponseChristy C. | insider_expert Insider Expert | Rank: 11,792 4 Bob Casteel Heating & Cooling

Casteel has a 24 hour answering service and can make emergency service calls, so you can quickly schedule an appointment with a technician even on weekends. Their technicians are very knowledgeable and don’t try to “up-sell” you for repair work that isn’t necessary. They present you with different options and let you choose what’s best for you with out pressuring you.


Casteel prides itself on it’s customer service and these 5 Star reviews are proof that they can deliver on their promises!

Happy Customer!!
Well, in this economy the last thing I wanted to do was spend money on my ac, and when I saw the “no cost for freon” Casteel had in their commercial, I assumed (as a person of reasonable intelligence, right?) that there had to be some sort of catch.
Well I am here to tell you that is not the case. While their diagnostic charge was about 5$ more than a larger company I won’t name, I found their prices to be more than fair, and the free freon to more than pay for that 5$.
Additionally, everyone I spoke to at Casteel was a complete delight! From the customer service reps who apparently were actually educated in customer service, to the technician that came out-everyone really cared and gave that “family company” service, which I just feel like some companies have lost that in a misguided effort to be the cheapest. They have a new customer for life!
And another 5 Star!
Best around!! Best Value!!
We searched Kudzu and found Casteel, needless to say these guys are great! A few comments left me somewhat skeptical on Kudzu, but after their service I was certain that they are the best. We have two houses and unfortunatley Casteel could not service our East Atlanta home and it cost us a fortune. Casteel came to our home and was not initially able to repair, so they advised me that they would send out another tech (who was better equiped for the system we had). We were fortunate that they did so as any other contracter would have likely charged us to replace our equipment (very expensive i might add) but Casteel sent their best tech and was able to fix it at no additional cost to us. On top of it, they DO NOT charge for freon. If you shop around, you will find that this is very expensive and is a huge cost savings. I would recommend casteel to anyone.
Are you getting this kind of service from your HVAC contractor? Call Casteel Heating and Cooling today at 770-565-5884!

Take a couple minutes to watch some testimonials in the video on the left side of the page. Each customer speaks out about their experiences with Casteel, representing real thoughts, opinions and feedback from a few of our satisfied customers.

“From the first meeting with Casteel to giving me an estimate on replacing my HVAC system, every step of the way has been a truly pleasant experience. The team doing the installation was wonderful. They were very courteous and professional. They even helped me sweep out my sun porch and move the furniture back in.”

Diane M.
Kennesaw, GA

And another satisfied customer…

“Your final quote was the most competitive for the quality of equipment I received, and I felt it was the best purchase for the dollars spent. The main consideration, however, was your expertise and the time you spent with me giving me ideas and designing my system.”

Richard M.
Kennesaw, GA

In the Atlanta area looking for a new HVAC system? Why not become one of the happy customers of Casteel Heating and Cooling?