Posts Tagged ‘satisfaction’

Here at Casteel Heating and Cooling, you hear us discuss pretty often that we pride ourselves on our customer service. Here are some people who agree…

Comes Through When You Really Need Them…

It was around 9am on the Sunday morning before the big snow/ice storm was to hit and getting out of bed my wife and I immediately realized our house was cold really cold. We have a small child so this was not a good thing. We called Casteel at 9:30am. They informed us on the phone it could possibly be much later that evening before they could make it out to our home because they had many calls already. The Casteel technician, Robert Gross, showed up BEFORE NOON and our house began heating up shortly thereafter. The service from Casteel and Robert was prompt, courteous, competent and professional; what more do I need to say. I recommend them highly without reservation.

And here’s another satisfied customer…

Exceptional Company!

I never thought I would be excited about a heating and air unit. From the moment Bob evaluated my needs to the exceptional service from the technicians, John and Tim, I was delighted with their professionalism. I never felt pressured but always felt as though they cared about me, the customer. I compared several other companies and I am so glad the I selected Casteel. As you can tell, I highly recommend Casteel!

Call us today at 770-565-5884 or visit us online to experience unmatched customer service and 100% satisfaction!

The team here at Casteel Heating and Cooling prides ourselves on our customer service. Here’s what some of our satisfied customers had to say…

“I thought I’d have to wait forever to have someone come look at my heat/air system but Casteel sent a guy out in no time! Plus they were really nice when I called. I didn’t expect such high quality work in such a short amount of time. And our tech was a genuinely nice man, that’s rare these days! (Thanks, Ron!) I’ll always use Casteel in the future and I’ll definitely recommend that my family and friends do the same. I either have to be really impressed or really appalled by a product or service to feel like it’s worth writing a review! Thanks y’all!”

and another…

“I called Casteel to schedule a servicing for my AC,the person i spoke with was very prompt,kind and courteous.Had service Tech Ron come to my home.Ron was very kind,knowledgeable clean cut and respectful.Thank You Ron and Casteel! I would recommend Casteel to anyone!”

We want to thank all of our customers and let you know we appreciate you! For outstanding customer service, call us today at 770-565-5884 or visit us online!


Here at Casteel Heating and Cooling, you hear us discuss pretty often that we pride ourselves on our customer service. Here are some people who agree…

Reliable, Fair, and Professional
We needed an entire heating and A/C system replaced. Everyone we dealt with was incredibly helpful, professional, and friendly. We received good advice on what type of unit we would need, and the installation was quick and neat. Wayne and Joe are awesome.
and another…
Wonderful Service
I purchased a home last April. Casteel installed two new HVAC systems. The service and product were superb! I recently decided to have some duct work changed. Casteel came out and changed around things to my complete satisfaction! Tom Taylor is a wonderful resource, and a great salesman! My original install was completed by Dennis and crew. My new ductwork changes were completed by Wayne and Tony. I can not effectively describe how wonderful these guys are! I wish I had written a review on my original install, b/c they were fantastic. But, Wayne and Tony really went above and beyond on my recent ductwork changes! I know they ran into some major challenges in my attic/crawlspace. But, these guys did not let anything get in the way of completing the job correctly! No shortcuts here! I am completely satisifed with a job well done! I recommend these guys to everyone!
Geri Turner
Marietta, GA
Can you say this about your HVAC team? Call us today to experience unmatched customer service and 100% satisfaction.