Posts Tagged ‘Reviews’

At Casteel Heating and Cooling, we read all of the reviews that come in and appreciate every last one of them. Take a look at what our customers are saying on Kudzu this month!

“I have to say that my experience with Casteel was the best experience I have ever had with a service company. Sean and Danny were fantastic, knowledgeable, and polite. I am confident in the quality of their work and am quite impressed by the organization of this company as a whole. Well done!”

“Exceptional and excellent installation job by Aron H, great job also by Chris Michel on the advice.”

“I would use this company again based solely on the the knowledge, courtesy and professionalism of the three technicians who worked on replacing two entire systems at my home – Joe, Thomas and Robert!!”

“Bobby Loeble was on time and very curteous. He was knowledgeable and to the point. He helped me pick the right unit for the job. The installers Chavez and Mike were on time and paid attention to detail. They also educated me on the fine points on HVAC and how to care and maintain my new system. Thank you for the great service. I would recommend Casteel for AC and Heating repair/replacement.”

“#52036 Sean & Danny were the installers. Great attention to detail, professionalism, quality. The Trane and thermostat are quite impressive. I am a Engineer myself and appreciate quality when I see it (both units and installers). Although Trane is more expensive by a bit, I can see why now. And will enjoy the benefits for a long time. If all their staff are as good as the ones I had contact with, you can’t go wrong with Casteel.”

“I love this company. The employees are very professional and nice. They even took extra steps to make sure the unit was secure. Jesus Clavez and his team were great!!!!”

Our customers mean the world to us. Thank you to everyone who comes to Casteel for their heating and cooling needs!

From Kudzu.com

Best value around
 
Installed a replacement a/c unit for one that died. Explained everything including what the previous contractor had done to cut corners. Installers treated the house as if it was their own. Polite, neat and extremely thorough, couldn’t have had an easier install.
The best there is
From estimates, to price, to actual installation, Casteel and Ryan Huprich made it easy and simple. The Trane system is fantastic. Considering the agony of installing/paying for a new A/C and Htg system, it couldn’t be better. Their guarantee and employees reflect their quality. Allen Walters, Roswell, GA.
Can you say this about your HVAC technicians? Want to? Call us at Casteel Heating and Cooling…we’ll treat you special!

Christy C.
Skilled Service and Prompt ResponseChristy C. | insider_expert Insider Expert | Rank: 11,792 4 Bob Casteel Heating & Cooling

Casteel has a 24 hour answering service and can make emergency service calls, so you can quickly schedule an appointment with a technician even on weekends. Their technicians are very knowledgeable and don’t try to “up-sell” you for repair work that isn’t necessary. They present you with different options and let you choose what’s best for you with out pressuring you.

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Casteel prides itself on it’s customer service and these 5 Star reviews are proof that they can deliver on their promises!

Happy Customer!!
Well, in this economy the last thing I wanted to do was spend money on my ac, and when I saw the “no cost for freon” Casteel had in their commercial, I assumed (as a person of reasonable intelligence, right?) that there had to be some sort of catch.
Well I am here to tell you that is not the case. While their diagnostic charge was about 5$ more than a larger company I won’t name, I found their prices to be more than fair, and the free freon to more than pay for that 5$.
Additionally, everyone I spoke to at Casteel was a complete delight! From the customer service reps who apparently were actually educated in customer service, to the technician that came out-everyone really cared and gave that “family company” service, which I just feel like some companies have lost that in a misguided effort to be the cheapest. They have a new customer for life!
And another 5 Star!
Best around!! Best Value!!
We searched Kudzu and found Casteel, needless to say these guys are great! A few comments left me somewhat skeptical on Kudzu, but after their service I was certain that they are the best. We have two houses and unfortunatley Casteel could not service our East Atlanta home and it cost us a fortune. Casteel came to our home and was not initially able to repair, so they advised me that they would send out another tech (who was better equiped for the system we had). We were fortunate that they did so as any other contracter would have likely charged us to replace our equipment (very expensive i might add) but Casteel sent their best tech and was able to fix it at no additional cost to us. On top of it, they DO NOT charge for freon. If you shop around, you will find that this is very expensive and is a huge cost savings. I would recommend casteel to anyone.
Are you getting this kind of service from your HVAC contractor? Call Casteel Heating and Cooling today at 770-565-5884!
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And so it’s true even with the kind words that are shared by our customers!  A two line customer service review on Kudzu from one of our customers late last year ready simply:

When a tenant pulled a thermostat wire loose, this BBB rated HVAC company found and fixed the problem quickly.

Love it!

At Casteel Heating and Cooling, it’s all about excellent service! While we’ve posted links to some of the 216 reviews from Kudzu.com here before, we thought it was worth passing along a quote from the most recent 5 star review from one of our satisfied customers:

They were GREAT!

Ok, so there is obviously more to the review than that line, but that sums it up!

As we move into summer, please keep Casteel Heating and Cooling in mind for all of your air conditioning needs. Whether it’s your spring air conditioning tune-up or the need to replace your entire HVAC system with a new energy efficient unit, contact us for all of your heating and cooling needs.  And … you can save 10% when you schedule your service call online!

Don’t forget to check us out on Facebook! In addition to our main fan page, you can find Thermo, our resident Thermostat, hanging around on his new fan page! And you can follow us on Twitter too! Stay turned for the new Casteel Heating and Cooling blog that is on it’s way!