Posts Tagged ‘reliable’

 Skilled Service and Prompt Response

Casteel has a 24 hour answering service and can make emergency service calls, so you can quickly schedule an appointment with a technician even on weekends. Their technicians are very knowledgeable and don’t try to “up-sell” you for repair work that isn’t necessary. They present you with different options and let you choose what’s best for you with out pressuring you.

That’s right! At Casteel Heating and Cooling we offer 24/7/365 so that anytime you need us, we are there for you!

From Kudzu.com

Best value around
 
Installed a replacement a/c unit for one that died. Explained everything including what the previous contractor had done to cut corners. Installers treated the house as if it was their own. Polite, neat and extremely thorough, couldn’t have had an easier install.
The best there is
From estimates, to price, to actual installation, Casteel and Ryan Huprich made it easy and simple. The Trane system is fantastic. Considering the agony of installing/paying for a new A/C and Htg system, it couldn’t be better. Their guarantee and employees reflect their quality. Allen Walters, Roswell, GA.
Can you say this about your HVAC technicians? Want to? Call us at Casteel Heating and Cooling…we’ll treat you special!

Bob Casteel has made sure to surround himself with the best there is in everything he does and Casteel Heating and Cooling is no exception.

Casteel Management Team

From left to right…Tom Taylor – Sales Manager, John Hillis – Owner and Vice President, Richard Eppers – Field Operations Manager, Bob Casteel – Owner and President
 
John Hillis
 
After graduating from the University of Georgia in 1993, John went to work for one of the largest electronic component manufactures in the world. After ten year’s, and successfully running one of the largest accounts in the company, he decided it was time to travel less and join the family business. Since starting at Casteel, John has focused on the development of company processes, customer service, accounting and marketing the company.

John’s biggest passion is for implementing processes within the company. Coming from a large Japanese company that focused tirelessly on processes, John developed a true appreciation for the importance of procedures. John believes repetitive and clear directions benefits the employees and improves services to all customers.

In his free time, John enjoys spending time with his wife and two girls, fishing, UGA football games and relaxing.

Richard Eppers

Born and raised in Illinois, Richard moved to Georgia in 2006 to be the Operations Manager at Casteel. During his 11 year heating and air conditioning career, Richard has advanced through all phases of the industry. He started out in the installation department as a helper, became a union trained lead installer, advanced into the service department as an entry level technician, before finally becoming the service manager. Casteel is very lucky to have Richard as our Operations Manager. His vast experience and personality have been a tremendous asset to the company.Richard has his degree from Environmental Technical Institute, he is a NATE Certified Technician, Graduate of Service Management University, Certified Expert in Heat Exchangers, CITR1 building science graduate and CITR2 air balancing and duct design graduate.

Richard enjoys spending his free time hunting, fishing and relaxing with family.

Tom Taylor

The newest member of the Casteel Team. Tom comes from nearly 15 years of manufacturing experience to anchor our Management Team as Sales Manager. We are happy to have him on board and look forward to a long relationship with him!

With a team like this, how can you go wrong?

Take a couple minutes to watch some testimonials in the video on the left side of the page. Each customer speaks out about their experiences with Casteel, representing real thoughts, opinions and feedback from a few of our satisfied customers.

“From the first meeting with Casteel to giving me an estimate on replacing my HVAC system, every step of the way has been a truly pleasant experience. The team doing the installation was wonderful. They were very courteous and professional. They even helped me sweep out my sun porch and move the furniture back in.”

Diane M.
Kennesaw, GA

And another satisfied customer…

“Your final quote was the most competitive for the quality of equipment I received, and I felt it was the best purchase for the dollars spent. The main consideration, however, was your expertise and the time you spent with me giving me ideas and designing my system.”

Richard M.
Kennesaw, GA

In the Atlanta area looking for a new HVAC system? Why not become one of the happy customers of Casteel Heating and Cooling?

Casteel Heating and Cooling has a long standing tradition of providing the best Customer Service in the industry…. From the live person that answers the phones all the way to the thank you and survey cards that Owner and President Bob Casteel sends out after every job, WE CARE about our customers! To provide this level of service, Casteel Heating and Cooling rigorously conducts year round customer service training with each employee. We survey every customer for ways we can improve. We conduct thousands of phone interviews. We’ve even implemented “focus group” meetings with customers to ensure we our providing unmatched service to the homeowner. Already recognized as an industry leader in heating and air conditioning, Casteel now has the great distinction of being recognized for their World Class Service!

Customer testimonials…this is one of the greatest “commercials” we could ever have!  This video showcases testimonials from several of Casteel Heating & Cooling customers.



Want customer service like this? Call Casteel Heating and Cooling!