Posts Tagged ‘Mr. Bob Casteel’

Casteel prides itself on it’s customer service and these 5 Star reviews are proof that they can deliver on their promises!

Happy Customer!!

Well, in this economy the last thing I wanted to do was spend money on my ac, and when I saw the “no cost for freon” Casteel had in their commercial, I assumed (as a person of reasonable intelligence, right?) that there had to be some sort of catch.
Well I am here to tell you that is not the case. While their diagnostic charge was about 5$ more than a larger company I won’t name, I found their prices to be more than fair, and the free freon to more than pay for that 5$.
Additionally, everyone I spoke to at Casteel was a complete delight! From the customer service reps who apparently were actually educated in customer service, to the technician that came out-everyone really cared and gave that “family company” service, which I just feel like some companies have lost that in a misguided effort to be the cheapest. They have a new customer for life!

Best around!! Best Value!!

We searched Kudzu and found Casteel, needless to say these guys are great! A few comments left me somewhat skeptical on Kudzu, but after their service I was certain that they are the best. We have two houses and unfortunatley Casteel could not service our East Atlanta home and it cost us a fortune. Casteel came to our home and was not initially able to repair, so they advised me that they would send out another tech (who was better equiped for the system we had). We were fortunate that they did so as any other contracter would have likely charged us to replace our equipment (very expensive i might add) but Casteel sent their best tech and was able to fix it at no additional cost to us. On top of it, they DO NOT charge for freon. If you shop around, you will find that this is very expensive and is a huge cost savings. I would recommend casteel to anyone.

(Reriani Communications)— Bob Casteel has a lot to be thankful for and shows his appreciation just as those who know him would expect–by giving back to the community that has been so supportive. His entire team has been actively involved in a variety of charities throughout the years and especially in recent months. Last December his company announced Casteel Christmas, the newly minted nonprofit arm of Casteel Heating & Cooling. The organization provides furnace repairs to Cobb and Fulton county residents who can’t afford them.

“There are several strong programs to help low income residents pay utility bills,” says Casteel, founder of Casteel Heating & Cooling. “But we are concerned about people whose furnaces aren’t even working. We’ve been inspired by programs like H.E.A.T and EAP to create change by giving back to our local community.” The program is designed to be the first in an annual campaign involving other community-minded organizations like Cobb EMC, Ironstone Bank, Kudzu.com, Mount Bethel United Methodist, and Marietta Church of God. This first year they were able to aid over 200 families and hope to double that number next year.

In addition to this program,Bob Casteel has spearheaded efforts to help Atlanta residents to qualify for the new tax rebate, saving individual families upwards of $3,400. The rebates make these important home investment purchases affordable for many homeowners who could not otherwise afford to invest. “We provided both Casteel and manufacturer savings, up to $1,900. In fact, last year we won Amana’s ‘Going Green’ award for installing more Amana Ultra High Efficiency units than anyone else. Some of our customers have noted that their monthly energy bills dropped 31%,” adds Casteel.

And while Bob Casteel is committed to keeping homeowners comfortable with efficient units, he is also just as committed to consumer health and well-being, focusing his most recent outreach efforts on educating consumers about the dangers of carbon monoxide poisoning.

“We’ve seen some uncomfortably close calls. So we came up with the Casteel Carbon Monoxide Protection Program. No one needs to die from this deadly gas,” says Casteel. The company recently launched their “Thermo” campaign aimed at keep consumers educated about the silent danger to their families that may be lurking in their homes.

At Casteel Heating and Cooling we respect the fact that you are inviting us into your home to service, repair or replace your heating and air conditioning system. Part of respecting your home is to make sure we leave the work area cleaner than it was before we started. We realize having any type of work done in the home is an inconvenience, and that’s why we spend countless hours training our employees how to protect and care for a home while they’re working. We do not want to compound the inconvenience to the homeowner by tracking in dirt, smudging walls, damaging bushes and landscape, disturbing antiques in attics or leaving a dusty and dirty house.

Whether it’s protecting your floors by wearing shoe covers, covering antiques in an attic, or vacuuming the work area frequently for dust, Casteel will do whatever it takes to ensure your home is left spotless. In addition, if you are not 100% satisfied with how we left your home we will gladly pay to have it professionally cleaned – and that’s the Casteel Clean Home Guarantee!

At Casteel Heating and Cooling we are committed to improving the environmental quality of our community by partnering with area businesses, community leaders and our neighbors to create a cleaner, safe place to live and work.

How YOU can help:

• Recycle
• Change incandescent light bulbs with compact fluorescent light bulbs – they use 2/3 less energy and last 10 times as long.
• Reduce energy consumption at home – seal air leaks in walls, windows, attics and air duct systems. This may reduce your heating and cooling energy usage by 20-30%.
• Change your air filters regularly
• Have your HVAC system tuned up yearly
• Get active in the community

Together…we can make a difference!

…because we’re perfectionists!

Take a look at some of the testimonials from customers:

Finally an honest HVAC contractor

We have always said that if a contractor could just be on time, deliver what we pay for, not disappear after the sale, and be honest they would be successful and shine brighter than all the others. Casteel delivered it all.

Honest and outstanding service!!!!!!!!

Last year (another contractor) told us we would have to replace our entire AC unit. I called Casteel when our unit needed service and was SOOOOO glad that I did. They were so honest and thorough that my unit only needed some maintenance. I bought the annual service plan and will gladly pay that to have my units maintained each year by Casteel. Thank you for your honesty and integrity!!!

When you refer a friend, family member or co-worker, we know you’re putting your faith in us. Good business is built on referrals and we appreciate your trust in Casteel Heating and Cooling, Inc.