Posts Tagged ‘kudzu’

From Kudzu.com

Best value around

 

Installed a replacement a/c unit for one that died. Explained everything including what the previous contractor had done to cut corners. Installers treated the house as if it was their own. Polite, neat and extremely thorough, couldn’t have had an easier install.

The best there is

From estimates, to price, to actual installation, Casteel and Ryan Huprich made it easy and simple. The Trane system is fantastic. Considering the agony of installing/paying for a new A/C and Htg system, it couldn’t be better. Their guarantee and employees reflect their quality. Allen Walters, Roswell, GA.

Casteel prides itself on it’s customer service and these 5 Star reviews are proof that they can deliver on their promises!

Happy Customer!!

Well, in this economy the last thing I wanted to do was spend money on my ac, and when I saw the “no cost for freon” Casteel had in their commercial, I assumed (as a person of reasonable intelligence, right?) that there had to be some sort of catch.
Well I am here to tell you that is not the case. While their diagnostic charge was about 5$ more than a larger company I won’t name, I found their prices to be more than fair, and the free freon to more than pay for that 5$.
Additionally, everyone I spoke to at Casteel was a complete delight! From the customer service reps who apparently were actually educated in customer service, to the technician that came out-everyone really cared and gave that “family company” service, which I just feel like some companies have lost that in a misguided effort to be the cheapest. They have a new customer for life!

Best around!! Best Value!!

We searched Kudzu and found Casteel, needless to say these guys are great! A few comments left me somewhat skeptical on Kudzu, but after their service I was certain that they are the best. We have two houses and unfortunatley Casteel could not service our East Atlanta home and it cost us a fortune. Casteel came to our home and was not initially able to repair, so they advised me that they would send out another tech (who was better equiped for the system we had). We were fortunate that they did so as any other contracter would have likely charged us to replace our equipment (very expensive i might add) but Casteel sent their best tech and was able to fix it at no additional cost to us. On top of it, they DO NOT charge for freon. If you shop around, you will find that this is very expensive and is a huge cost savings. I would recommend casteel to anyone.

(Reriani Communications)— Bob Casteel has a lot to be thankful for and shows his appreciation just as those who know him would expect–by giving back to the community that has been so supportive. His entire team has been actively involved in a variety of charities throughout the years and especially in recent months. Last December his company announced Casteel Christmas, the newly minted nonprofit arm of Casteel Heating & Cooling. The organization provides furnace repairs to Cobb and Fulton county residents who can’t afford them.

“There are several strong programs to help low income residents pay utility bills,” says Casteel, founder of Casteel Heating & Cooling. “But we are concerned about people whose furnaces aren’t even working. We’ve been inspired by programs like H.E.A.T and EAP to create change by giving back to our local community.” The program is designed to be the first in an annual campaign involving other community-minded organizations like Cobb EMC, Ironstone Bank, Kudzu.com, Mount Bethel United Methodist, and Marietta Church of God. This first year they were able to aid over 200 families and hope to double that number next year.

In addition to this program,Bob Casteel has spearheaded efforts to help Atlanta residents to qualify for the new tax rebate, saving individual families upwards of $3,400. The rebates make these important home investment purchases affordable for many homeowners who could not otherwise afford to invest. “We provided both Casteel and manufacturer savings, up to $1,900. In fact, last year we won Amana’s ‘Going Green’ award for installing more Amana Ultra High Efficiency units than anyone else. Some of our customers have noted that their monthly energy bills dropped 31%,” adds Casteel.

And while Bob Casteel is committed to keeping homeowners comfortable with efficient units, he is also just as committed to consumer health and well-being, focusing his most recent outreach efforts on educating consumers about the dangers of carbon monoxide poisoning.

“We’ve seen some uncomfortably close calls. So we came up with the Casteel Carbon Monoxide Protection Program. No one needs to die from this deadly gas,” says Casteel. The company recently launched their “Thermo” campaign aimed at keep consumers educated about the silent danger to their families that may be lurking in their homes.

• Check furnace system controls and thermostat. This will insure that the starting cycle is working properly so the unit keeps you comfortable when you are home and saves energy (and money) when you are away.
• Tighten the electrical connections and lubricate all HVAC moving parts. Faulty electrical connections and lack of adequate lubrication can reduce the life of the unit components. An improperly operating system can also cost you in the increased amount of electricity you use.
• Make sure the condensate drain is working properly. Not only can a plugged drain or pipe cause water damage, it can also affect the humidity levels in your home.
• Clean the evaporator and air conditioning coils. Dirty coils can cost you money. They reduce the system’s ability to cool the home so it must operate longer, leading to higher energy bills. Longer operating times also reduce the system’s life and increase the amount of energy needed to operate.
• Check air conditioner refrigerant level. Too much or too little refrigerant will affect system efficiency, increasing energy costs and system life.
• Make sure blower components are properly adjusted. ENERGY STAR? guidelines indicate that airflow problems can reduce system efficiencies by up to 15 percent!
• Change air filters on a regular basis. Dirty filters reduce system efficiency and increase costs.

Proper homeowner and professional maintenance will allow your system to do its job and save you money.
ADDITIONAL INFORMATION

A simple vision 20 years ago sets the bar for customer service in the heating and cooling industry

Marietta, GA (PRWEB) May 11, 2010 — Founder Bob Casteel is thrilled that his organization, Casteel Heating and Cooling, a world-class service provider of Heating, Ventilation and Air Conditioning (HVAC) systems, has been named for the second year in a row to the Small Business of the Year list by the Cobb County Chamber of Commerce. The award celebrates a longstanding recognition of small businesses in the county, and highlights companies that are making a positive impact on the community at large. “I am so proud of our team and the high levels of customer service and community support that they provide every day, every month and every year,” says Bob Casteel. “This award reinforces the feedback that we hear from our customers consistently.” Casteel founded the organization with a vision of working with families to identify and implement efficiencies in their heating and cooling systems–a simple concept that has been overwhelmingly successful in the marketplace.

Bob Casteel takes pride in his team for their many recent accomplishments, including:

“It is, of course, gratifying to receive the accolades of external organizations. But it is really just reinforcement of what I already know: by implementing a vision of true customer service through a superior team, we have been able to provide our community with the resources they need to keep their families safe and cared for,” offers Casteel.

About Casteel Based in Marietta, Georgia, Casteel offers a wide variety of products and solutions, including HVAC units, system design, and more. With superior customer service rankings by respected third-party sources like Kudzu and Angie’s List, Casteel Heating and Cooling has received statewide recognition for being a socially-conscious business. In 2010 the company was named again to Cobb County’s list of the 25 best small businesses for the second year in a row and has held an A+ rating from the BBB since 2002. Learn more at www.casteelair.com. ###

At Casteel Heating and Cooling, it’s all about excellent service! While we’ve posted links to some of the 216 reviews from Kudzu.com here before, we thought it was worth passing along a quote from the most recent 5 star review from one of our satisfied customers:

They were GREAT!

Ok, so there is obviously more to the review than that line, but that sums it up!

As we move into summer, please keep Casteel Heating and Cooling in mind for all of your air conditioning needs. Whether it’s your spring air conditioning tune-up or the need to replace your entire HVAC system with a new energy efficient unit, contact us for all of your heating and cooling needs.  And … you can save 10% when you schedule your service call online!

Don’t forget to check us out on Facebook! In addition to our main fan page, you can find Thermo, our resident Thermostat, hanging around on his new fan page! And you can follow us on Twitter too! Stay turned for the new Casteel Heating and Cooling blog that is on it’s way!

That’s the title of a recent review at kudzu.com about Casteel Heating and Cooling.  Here’s a sample of what you’ll read:

…Casteel turned out to be a great choice! Everyone that came on the installation day, were outstanding! I strongly recommend this company to anyone. The quality of service you get from them is not matched by anyone in the industry…

Mike, thanks for the kind words and for taking the time to post the review!  We appreciate it!

To learn more about Bob Casteel and Casteel Heating and cooling, be sure to fan us on Facebook, follow us on Twitter and visit our new YouTube Channel.