Posts Tagged ‘kudzu’

Here are some testimonials from satisfied customers…

Neither rain nor sleet nor snow nor ice…

New Heating System

Found Casteel on Kudzu. My AC went out several years ago and now I had no heat last week during the snow/ice storm. They came right out for a heat check. My furnace was almost 25 years old and time to replace. The equipment had to be delivered from another location on icy roads. I had heat the next day. Very happy customer and will use again. Thanks Casteel! Techs: Ben & Larry

and another who thinks we’re superheroes!

SUPERMEN CAST of STEEL

Very satisfied with the service I received today. John and Tim were excellent. Originally they told me the heating/air conditioning system would’nt be finished until tomorrow,they worked into overtime to get the job done. This was not an easy job to do but these young men finished the job in one day. They explained to me what they had done and showed me how to use the sytem. I cant thank these guys enough for their professionalism & willingness to get the job done. I highly recommend not only Casteel but the dynamic duo: John & Tim. Thank You Cynthia McBride

Thanks to our customers for taking the time to review us…we appreciate you! Want to experience world class customer service like this? Call us today at 770-565-5884 and tell them Bob sent y0u!

As we do frequently, we like to let you see what some of our clients have to say about us…

Another Happy Casteel Customer
 
Buying a new heat pump was a big investment. I have done my research. Most online reviews you will read will be horror stories about virtually all brands: Lenox, Trane, Carrier, Bryant and Goodman. In the end, I determined that it is more important that the unit is installed by a v e r y knowledgeable and experienced installer. I normally go with smaller contractors but here I determined it would be best to trust a larger company.

Casteel comes highly acclaimed and we decided to give them a chance and the service was indeed flawless. My call was returned promptly and Tom, the sales guy, came by the next day on time explaining all our various options without pressuring is into buying anything we do not need. Casteel only sells Trane, which is on the high end but at least my research showed that Trane is worth it over say a Goodman. The price from Casteel was reasonable compared to other offers and they put us on the schedule within a week.

Mike and Chris the installers came as scheduled and were very polite. They kept our carpet clean, worked fast de-installing my old heat pump and installing the new heat pump and air handler. Before they left they took the time to explain everything to us and cleaned up behind them.

In short, if you are looking for a new heat pump and are willing to pay for a top brand, go with Casteel. You will get perfect service at a fair price for a unit that consumer reports ranks highly.

Want customer service, quality and pricing like this? Call Casteel Heating and Cooling at 770-565-5884!

Here are some testimonials from satisfied customers!

Quality work and honest service = Best!
The quality of service and work from Casteel is unsurpassed. I’ve not seen a company as focused on providing their customers with fair, honest, quality work as Casteel. I trust them in my home, I know that they’ll tell me the truth and I would recommend them to anyone.
Finally someone to trust
While away on vacation in the Virgin Islands the house sitter called to tell me that the A/C stopped working. I had heard from my neighbor that they had used Casteel and were happy with the service they received. I called them and they came the same day. Donald the service technician called me to discuss the issues and the repairs while he was there. The capacitor had failed and Donald had one on his truck. I approved the repairs, and was able to pay the technician over the phone. The house sitter was happy and I am sure my 2 dogs appreciated it as well. I trust these guys to return if I need them again. The pricing was reasonable the service was professional. I plan to tell everyone I know in our community.
Would you like to get the same customer service and professionalism when you need an HVAC technician? Just call Casteel Heating and Cooling at 770-565-5884!

Some more 5 Star comments about Casteel Heating and Cooling!

First impression was great
Technician was very professional, respectful and thorough during a service call. He exceeded my expectations. Nice Job!
by Brian25 – Posted 08/31/2010
Excellent work!
“I have used Casteel several times after they were recommended by two of my friends. Over the last few years and they have done an excellent job servicing my home A/C. I had a problem with mywith my furnace and they properly diagnosed the problem the first time. The service personnel have been polite and knowledgeable.

Give them a try. 🙂

by MartinB – Posted 08/24/2010
Can you say this about your HVAC company? Want to?
Call us at 770-565-5884
Testimonials from satisfied Casteel customers!
Super Pro’s
I recently had a problem with my AC unit not working right during this heat wave. When I called on Monday afternoon I could of had an appt. on Wednesday but due to prior commitments on my part they came on Thursday. Our Tech Thai was great he diagnosed the problem quickly,did service on both units 1 being in the hot attic, and both needed freon. He was very prompt and polite. Prices were very reasonable for parts and diagnostics and with service plan no charge for freon. Great expierence would call again!
Another one!
Goes Beyond
At a most challenging time in my life Casteel went above and beyond the call…Christian all the way.
Can you say this about your HVAC contractor? Want to? Call us at (770) 565-5884; we’ll take good care of you!

From Kudzu.com

Best value around
 
Installed a replacement a/c unit for one that died. Explained everything including what the previous contractor had done to cut corners. Installers treated the house as if it was their own. Polite, neat and extremely thorough, couldn’t have had an easier install.
The best there is
From estimates, to price, to actual installation, Casteel and Ryan Huprich made it easy and simple. The Trane system is fantastic. Considering the agony of installing/paying for a new A/C and Htg system, it couldn’t be better. Their guarantee and employees reflect their quality. Allen Walters, Roswell, GA.
Can you say this about your HVAC technicians? Want to? Call us at Casteel Heating and Cooling…we’ll treat you special!

Casteel prides itself on it’s customer service and these 5 Star reviews are proof that they can deliver on their promises!

Happy Customer!!
Well, in this economy the last thing I wanted to do was spend money on my ac, and when I saw the “no cost for freon” Casteel had in their commercial, I assumed (as a person of reasonable intelligence, right?) that there had to be some sort of catch.
Well I am here to tell you that is not the case. While their diagnostic charge was about 5$ more than a larger company I won’t name, I found their prices to be more than fair, and the free freon to more than pay for that 5$.
Additionally, everyone I spoke to at Casteel was a complete delight! From the customer service reps who apparently were actually educated in customer service, to the technician that came out-everyone really cared and gave that “family company” service, which I just feel like some companies have lost that in a misguided effort to be the cheapest. They have a new customer for life!
And another 5 Star!
Best around!! Best Value!!
We searched Kudzu and found Casteel, needless to say these guys are great! A few comments left me somewhat skeptical on Kudzu, but after their service I was certain that they are the best. We have two houses and unfortunatley Casteel could not service our East Atlanta home and it cost us a fortune. Casteel came to our home and was not initially able to repair, so they advised me that they would send out another tech (who was better equiped for the system we had). We were fortunate that they did so as any other contracter would have likely charged us to replace our equipment (very expensive i might add) but Casteel sent their best tech and was able to fix it at no additional cost to us. On top of it, they DO NOT charge for freon. If you shop around, you will find that this is very expensive and is a huge cost savings. I would recommend casteel to anyone.
Are you getting this kind of service from your HVAC contractor? Call Casteel Heating and Cooling today at 770-565-5884!
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(Reriani Communications)— Bob Casteel has a lot to be thankful for and shows his appreciation just as those who know him would expect–by giving back to the community that has been so supportive. His entire team has been actively involved in a variety of charities throughout the years and especially in recent months. Last December his company announced Casteel Christmas, the newly minted nonprofit arm of Casteel Heating & Cooling. The organization provides furnace repairs to Cobb and Fulton county residents who can’t afford them.

Bob Casteel and Thermo

“There are several strong programs to help low income residents pay utility bills,” says Casteel, founder of Casteel Heating & Cooling. “But we are concerned about people whose furnaces aren’t even working. We’ve been inspired by programs like H.E.A.T and EAP to create change by giving back to our local community.” The program is designed to be the first in an annual campaign involving other community-minded organizations like Cobb EMC, Ironstone Bank, Kudzu.com, Mount Bethel United Methodist, and Marietta Church of God. This first year they were able to aid over 200 families and hope to double that number next year.

In addition to this program,Bob Casteel has spearheaded efforts to help Atlanta residents to qualify for the new tax rebate, saving individual families upwards of $3,400. The rebates make these important home investment purchases affordable for many homeowners who could not otherwise afford to invest. “We provided both Casteel and manufacturer savings, up to $1,900. In fact, last year we won Amana’s ‘Going Green’ award for installing more Amana Ultra High Efficiency units than anyone else. Some of our customers have noted that their monthly energy bills dropped 31%,” adds Casteel.

And while Bob Casteel is committed to keeping homeowners comfortable with efficient units, he is also just as committed to consumer health and well-being, focusing his most recent outreach efforts on educating consumers about the dangers of carbon monoxide poisoning.

“We’ve seen some uncomfortably close calls. So we came up with the Casteel Carbon Monoxide Protection Program. No one needs to die from this deadly gas,” says Casteel. The company recently launched their “Thermo” campaign aimed at keep consumers educated about the silent danger to their families that may be lurking in their homes.

By http://www.energywv.org/community/HVAC.html 

Spring is a traditional time to clean and repair your home after the long winter season. It is also the best time to have an HVAC (heating, ventilating and air conditioning) contractor perform an annual pre-summer inspection of your system. This will ensure that your cooling system will be working properly when the hot, humid summer weather arrives.

According to ENERGY STAR, a typical contractor maintenance check-up should include the following:

  • Check furnace system controls and thermostat. This will insure that the starting cycle is working properly so the unit keeps you comfortable when you are home and saves energy (and money) when you are away.
  • Tighten the electrical connections and lubricate all HVAC moving parts. Faulty electrical connections and lack of adequate lubrication can reduce the life of the unit components. An improperly operating system can also cost you in the increased amount of electricity you use.
  • Make sure the condensate drain is working properly. Not only can a plugged drain or pipe cause water damage, it can also affect the humidity levels in your home.
  • Clean the evaporator and air conditioning coils. Dirty coils can cost you money. They reduce the system’s ability to cool the home so it must operate longer, leading to higher energy bills. Longer operating times also reduce the system’s life and increase the amount of energy needed to operate.
  • Check air conditioner refrigerant level. Too much or too little refrigerant will affect system efficiency, increasing energy costs and system life.
  • Make sure blower components are properly adjusted. ENERGY STAR? guidelines indicate that airflow problems can reduce system efficiencies by up to 15 percent!
  • Change air filters on a regular basis. Dirty filters reduce system efficiency and increase costs.

Proper homeowner and professional maintenance will allow your system to do its job and save you money.
ADDITIONAL INFORMATION

A simple vision 20 years ago sets the bar for customer service in the heating and cooling industry

Marietta, GA (PRWEB) May 11, 2010 — Founder Bob Casteel is thrilled that his organization, Casteel Heating and Cooling, a world-class service provider of Heating, Ventilation and Air Conditioning (HVAC) systems, has been named for the second year in a row to the Small Business of the Year list by the Cobb County Chamber of Commerce. The award celebrates a longstanding recognition of small businesses in the county, and highlights companies that are making a positive impact on the community at large. “I am so proud of our team and the high levels of customer service and community support that they provide every day, every month and every year,” says Bob Casteel. “This award reinforces the feedback that we hear from our customers consistently.” Casteel founded the organization with a vision of working with families to identify and implement efficiencies in their heating and cooling systems–a simple concept that has been overwhelmingly successful in the marketplace.

Bob Casteel takes pride in his team for their many recent accomplishments, including:

      • Amana’s “Going Green Award”    • Trane‘s “Platinum Award”    • “Technical Excellence Award” by North American Technician Excellence (N.A.T.E)    • Kudzu’s “Georgia Superior Service Award

 

“It is, of course, gratifying to receive the accolades of external organizations. But it is really just reinforcement of what I already know: by implementing a vision of true customer service through a superior team, we have been able to provide our community with the resources they need to keep their families safe and cared for,” offers Casteel.

About Casteel Based in Marietta, Georgia, Casteel offers a wide variety of products and solutions, including HVAC units, system design, and more. With superior customer service rankings by respected third-party sources like Kudzu and Angie’s List, Casteel Heating and Cooling has received statewide recognition for being a socially-conscious business. In 2010 the company was named again to Cobb County’s list of the 25 best small businesses for the second year in a row and has held an A+ rating from the BBB since 2002. Learn more at www.casteelair.com. ###