Posts Tagged ‘kudzu’

At Casteel Heating and Cooling, take our customer service very seriously.  That’s why we are so happy to see so many great reviews- it means we are doing our job!  Take a look at what our customers are saying on Kudzu this month!

“I appreciate Greg’s conscientousness toward his job and knowledge. I knew I was getting my money’s worth and was pleased with the service. He did a thorough job checking the system and that’s what is what is important during the maintenance.”

“These guys are total pros, from start to finish. This was a service call, and the result was bad news – that I needed a completely new furnace – but the tech took his time explaining why, let me see with his video camera inside the furnace, and explained the options for me. Casteel are always polite, on time, take care of your house and belongings (shoe covers, etc.). It’s hard to go wrong with these guys.”

“We are no strangers to Casteel. Our second home and Casteel came to inspect our furnace prior to its first use this season. I am so thankful I called before starting it up. Had a cracked heat exchanger! They are the most trustworthy people, and I cannot imagine ever calling anyone else. Thanks to everyone who helped us; Brian, Chris, Ryan, Chris and Michael.”

“Great service, thorough maintenance check, friendly staff. We’ve worked with Casteel for the past 5 and a half years, and they take their business personally.”

“The technicians that Casteel sends to me are always competent. What makes Casteel different is that their technicians and office staff are also courteous and respectful. Always a pleasant experience!”

“Casteel successfully serviced two units in my home when I thought I was going to have to replace them. Happy Customer!”

Our customers mean the world to us. Thank you to everyone who comes to Casteel for their heating and cooling needs!

At Casteel Heating and Cooling, we read all of the reviews that come in and appreciate every last one of them. Take a look at what our customers are saying on Kudzu this month!

“I have to say that my experience with Casteel was the best experience I have ever had with a service company. Sean and Danny were fantastic, knowledgeable, and polite. I am confident in the quality of their work and am quite impressed by the organization of this company as a whole. Well done!”

“Exceptional and excellent installation job by Aron H, great job also by Chris Michel on the advice.”

“I would use this company again based solely on the the knowledge, courtesy and professionalism of the three technicians who worked on replacing two entire systems at my home – Joe, Thomas and Robert!!”

“Bobby Loeble was on time and very curteous. He was knowledgeable and to the point. He helped me pick the right unit for the job. The installers Chavez and Mike were on time and paid attention to detail. They also educated me on the fine points on HVAC and how to care and maintain my new system. Thank you for the great service. I would recommend Casteel for AC and Heating repair/replacement.”

“#52036 Sean & Danny were the installers. Great attention to detail, professionalism, quality. The Trane and thermostat are quite impressive. I am a Engineer myself and appreciate quality when I see it (both units and installers). Although Trane is more expensive by a bit, I can see why now. And will enjoy the benefits for a long time. If all their staff are as good as the ones I had contact with, you can’t go wrong with Casteel.”

“I love this company. The employees are very professional and nice. They even took extra steps to make sure the unit was secure. Jesus Clavez and his team were great!!!!”

Our customers mean the world to us. Thank you to everyone who comes to Casteel for their heating and cooling needs!

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. Our customers feel the same – take a look at what they are saying on Kudzu this month!

“Great Service – We invited 6 companies to bid on replacing our air conditioner that was apparently blown out by lightning. I did a lot of research and learned that the installation is a huge part of the system functioning properly and lasting. We decided to go with Casteel due to their reputation and long experience. Our lead installer, Arron, was very friendly and took the time to explain everything and answer our questions. He and Danny were careful to wear “booties” and put down a protective paper pathway to avoid tracking dirt into our house. I feel confident in the system and their installation.”

“Great experience! – Brian was very courteous and took time to review all my options regarding my air unit. I never felt pressure to over purchase and am pleased with the quotes for new AC components. You always hear about scams in this industry but I fully trust Casteel based on the ease of today’s experience. I will use you again and pass this along to all my friends as a GO TO vendor!! Thank you for easing my anxiety regarding a new AC unit!”

“Great Service – My experience with Casteel was great. Their price was almost half the amount that another heating and cooling company wanted to charge. They came out quickly and my repair was done quickly. Wayne and Sean were great.”

“Beyond Impressed… The entire Casteel team is phenomenal. When my upstairs A/C unit went out, I called a few contractors to get estimates. My sales rep Chris really took the time to educate me on my system and made several recommendations that were extremely valuable. I felt like I was truly getting what I needed at a fair price. Compared to the other estimates I received, Casteel not only offered the most, but came in the least expensive.
Larry & Mike did an amazing job on the install. They kept me fully informed the entire way, were courteous and professional, and even managed to avoid cutting a hole in my walls (which I was fully anticipating based on the way my system runs through my house). I was beyond impressed with the Casteel experience, and I’ll never look for another provider other than Casteel again!”

“Always the Best Service – Just had our original Builders Air Conditioner and Furnace replaced with Casteel’s Trane unit and couldn’t be happier. The techs Chris and Michael arrived on time and promptly completed the work. They were very informative and courteous and left the premises spotless. I would never consider anyone but Casteel for my heating and cooling needs.”

We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.

Our main goal here at Casteel Air is to give our customers top-notch service and make sure that we always leave them as happy as possible. We always do our best to make sure that all of  your AC needs are met and we leave a smile on your face. Check out what some of our other customers are saying about their 5-star visits from Casteel:

“Our technicians, Sean and Danny were prompt, extremely polite, courteous and patiently answered all our questions. Amazing, considering they work in 120+ degrees ALL DAY. They went over and above the call of duty to ensure the job was done well and right. You could tell they care about their workmanship and have pride in their company. Top notch team – true professionals!!”

“Casteel has always been the best and today, Joe and Kevin proved it again. They installed our new system with quick efficiency and professionalism! They patiently answered my questions and showed me everything that I need to know.
Thanks guys! You are the best!!!”

“Got timely install of new A/C. My installer Chris H was neat and efficient. Could not be happier.”

“I recently had to replace a stolen AC unit. Chris M., Design Consultant for Casteel, assessed what I needed and was able to schedule an install with a comparable unit. Arron H and Chris H who installed my new AC were professional, efficient and neat–cleaning up and being thorough about the entire job. I have been a Casteel customer for 8 years and appreciate their high quality customer service.”

“I highly recommend Casteel. The service technician was thorough, explaining everything he was doing. He answered every question I had, showed me the defective part on my A/C unit, and why it was defective. The same part on my other unit had fallen just below the recommended rating – he explained that I could still use it but it may need to be replaced in the near future (I did replace it). Overall, I am very satisfied with the experience and would use Casteel again without hesitation.”

We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

“Joe and Robert arrived on time and spent the entire day getting my new furnace and AC unit installed correctly. The job was more difficult than they expected originally because the space for the furnace was cramped and had a pipe sticking up in a very inconvenient place. They worked to get the old furnace out and the new one in, though, and didn’t complain at all. They also did not charge me extra for the extra time. When they were finished, Robert took me on a tour of my house to show me everything I needed to know. They answered all of my questions and cleaned up everything before leaving. I was very happy with the service.”

“Chavez and Jesus were exceptional. Being in the service industry myself, I appreciate and admire the job that these two guys did. Above and Beyond.”

“I had called another well known company to have my a/c checked. They could not come out for three days. i called and spoke to Jessica at Caseel and would be the same according to their schedule. Before I even had the phone hung up Jessica was calling back to say she could have someone out that afternoon. It did not happen to be a good time for me so we left my appoint as it was. Jessica called me back the following day and service technician Brian was at my house by noon that day. I needed an estimate for replacement and Ryan was out to my house on a holiday. That is what I call “Service” I should know because I have been in “customer service” for many years. Great job, Jessica, Brian and Ryan. I will recommend your company to friends and family.”

“Brian was wonderful! He filled my unit with freon (with no charge!!!!) and answered my questions about the heat pump we have.”

We really value our cutomers, and appreciate the feedback! Our growth would not be possible without our amazing customers, so thank you! If you have any comments or questions, drop by our Facebook and Twitter pages, we love hearing from y’all!

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

“Awesome Techs
Casteel has become my “go to” for HVAC needs. I initially called due to radio ads but the professionalism and courtesy of the technicians really sold me. I only wish I had gone to them for my system. They keep me informed, are always on time and don’t pressure. This time my technician was Sean Banks.”

“Very Professional
Thanks to our a/c person everything went well. He seemed very knowledgeable and made it all easy to understand.”

“Very Impressed with Brian Williams our tech
On time. Very thorough and helpful. Diagnosed and solved our problem and gave us some other helpful hints for our very old hvac units. We are now ready for long hot summer, thank you Brian and Casteel.”

“Completely Satisfied
We have the the Casteel Preventative Maintenance program with Casteel and our main floor AC unit stopped working. The unit needed one part that was 20% off due to the maintenance agreement. What I feared would have been a $500 service call was less than $150. Way to go Casteel!”

We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

    “I purchased a new hvac. I was totally pleased with the expertise and professionalism of my sales rep. He took the time to answer my questions about the hvac sold by Casteel and by its competitors. He was credible and won the sale while not speaking disrespectfully about other offerings. On installation day, the crew (Larry and Kevin) did an excellent job installing the unit and working as efficiently as possible. This was my first experience working with Casteel – I trust that they will have a valued customer for life.”
    “I’ve used Casteel for 6 mths now and have been very pleased. They did maintenance in summer and winter. Brian was our technician and took the time to explain what he was doing and why. He answered my questions and was not rushed to simply check the box and move on. I will continue to ask for him! Good work!”
    “We have been using the services of Casteel for a couple of years now and we have always had great service with them. Their technicians are always professional, especially Brian Williams. We will continue to use them for all of our heating and cooling needs.”
    “Great service and customer support. I have used Casteel Heating and Cooling now for about 3 years..Can’t say enough about the service and support. They are number 1 as far as I am concerned!!!”
    “Prompt and professional service. I like that they came when they said they are going to come — respectful of my time. Brian Williams was a great technician!”

We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.

Here at Casteel we developed our reputation and trust over the past 20 years by providing world class service, high quality equipment at affordable prices and outstanding warranties. In 1987, we set out to create a business dedicated to customer service. We have come a long way from working out of our home basement and we have you, the customers, to thank for that. We now have fleets of trucks dispatched all over – from metro Atlanta to our offices in Marietta. Thank you for showing us your support over the last 20 years and giving us a five star rating on Kudzu. This type of growth and success is attributed to all of you.

Here at Casteel Heating and Cooling, you hear us discuss pretty often that we pride ourselves on our customer service. Here are some people who agree…

Reliable, Fair, and Professional
We needed an entire heating and A/C system replaced. Everyone we dealt with was incredibly helpful, professional, and friendly. We received good advice on what type of unit we would need, and the installation was quick and neat. Wayne and Joe are awesome.
and another…
Wonderful Service
I purchased a home last April. Casteel installed two new HVAC systems. The service and product were superb! I recently decided to have some duct work changed. Casteel came out and changed around things to my complete satisfaction! Tom Taylor is a wonderful resource, and a great salesman! My original install was completed by Dennis and crew. My new ductwork changes were completed by Wayne and Tony. I can not effectively describe how wonderful these guys are! I wish I had written a review on my original install, b/c they were fantastic. But, Wayne and Tony really went above and beyond on my recent ductwork changes! I know they ran into some major challenges in my attic/crawlspace. But, these guys did not let anything get in the way of completing the job correctly! No shortcuts here! I am completely satisifed with a job well done! I recommend these guys to everyone!
GREAT JOB CASTEEL! YOU GUYS ARE THE BEST!
THANK YOU! THANK YOU! THANK YOU!
Geri Turner
Marietta, GA
Can you say this about your HVAC team? Call us today to experience unmatched customer service and 100% satisfaction.

 

We know that there are plenty of other businesses in the area that do what we do. We also know that you can and will choose based on what your friends say, your family says and your neighbors say. Casteel Heating and Cooling has been in business since 1987 when Bob started the company with one service truck, an office and a warehouse in his home for parts and equipment. Since day one he has based his business on customer service, doing the right thing and providing exceptional service for a fair price.

Over the last 23 years, Casteel has stayed true to Bob’s original business model and today we have experts calling on our customers and treating each one as if he or she were the only customer we have. Our business has invested time and money in each and every one of our technicians to ensure that you get the best possible service we can provide for you. We think that gives you some peace of mind and we guarantee we can deliver on the promise that you’ll get world class service, exceptional products and quick response.

Need  more? Read what your neighbors have said about us at Kudzu. You can read one or all of the 400+ reviews our customers have posted. We hope that you’ll remember us when you need an HVAC contractor in the Atlanta/ Marietta area. Once you become a customer, we’ll remember you!

Casteel Heating and Cooling