Posts Tagged ‘integrity’

Casteel Heating and Cooling has a long standing tradition of providing the best Customer Service in the industry…. From the live person that answers the phones all the way to the thank you and survey cards that Owner and President Bob Casteel sends out after every job, WE CARE about our customers! To provide this level of service, Casteel Heating and Cooling rigorously conducts year round customer service training with each employee. We survey every customer for ways we can improve. We conduct thousands of phone interviews. We’ve even implemented “focus group” meetings with customers to ensure we our providing unmatched service to the homeowner. Already recognized as an industry leader in heating and air conditioning, Casteel now has the great distinction of being recognized for their World Class Service!

…because we’re perfectionists!

Take a look at some of the testimonials from customers:

Finally an honest HVAC contractor

We have always said that if a contractor could just be on time, deliver what we pay for, not disappear after the sale, and be honest they would be successful and shine brighter than all the others. Casteel delivered it all.

Honest and outstanding service!!!!!!!!

Last year (another contractor) told us we would have to replace our entire AC unit. I called Casteel when our unit needed service and was SOOOOO glad that I did. They were so honest and thorough that my unit only needed some maintenance. I bought the annual service plan and will gladly pay that to have my units maintained each year by Casteel. Thank you for your honesty and integrity!!!

When you refer a friend, family member or co-worker, we know you’re putting your faith in us. Good business is built on referrals and we appreciate your trust in Casteel Heating and Cooling, Inc.