Posts Tagged ‘customers’

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

“Joe and Robert arrived on time and spent the entire day getting my new furnace and AC unit installed correctly. The job was more difficult than they expected originally because the space for the furnace was cramped and had a pipe sticking up in a very inconvenient place. They worked to get the old furnace out and the new one in, though, and didn’t complain at all. They also did not charge me extra for the extra time. When they were finished, Robert took me on a tour of my house to show me everything I needed to know. They answered all of my questions and cleaned up everything before leaving. I was very happy with the service.”

“Chavez and Jesus were exceptional. Being in the service industry myself, I appreciate and admire the job that these two guys did. Above and Beyond.”

“I had called another well known company to have my a/c checked. They could not come out for three days. i called and spoke to Jessica at Caseel and would be the same according to their schedule. Before I even had the phone hung up Jessica was calling back to say she could have someone out that afternoon. It did not happen to be a good time for me so we left my appoint as it was. Jessica called me back the following day and service technician Brian was at my house by noon that day. I needed an estimate for replacement and Ryan was out to my house on a holiday. That is what I call “Service” I should know because I have been in “customer service” for many years. Great job, Jessica, Brian and Ryan. I will recommend your company to friends and family.”

“Brian was wonderful! He filled my unit with freon (with no charge!!!!) and answered my questions about the heat pump we have.”

We really value our cutomers, and appreciate the feedback! Our growth would not be possible without our amazing customers, so thank you! If you have any comments or questions, drop by our Facebook and Twitter pages, we love hearing from y’all!

Casteel Heating and Cooling is a member!ACCA is an association of over 4,000 air conditioning contractors founded in 1968 who work together to improve our industry, promote good practices, and keep homes and buildings safe, clean and comfortable.

We share one goal: to make the HVACR industry, and every professional contracting business, more successful.

So when you want quality, professionalism and success businesses, Look for an ACCA member!

Casteel prides itself on it’s customer service and these 5 Star reviews are proof that they can deliver on their promises!

Happy Customer!!
Well, in this economy the last thing I wanted to do was spend money on my ac, and when I saw the “no cost for freon” Casteel had in their commercial, I assumed (as a person of reasonable intelligence, right?) that there had to be some sort of catch.
Well I am here to tell you that is not the case. While their diagnostic charge was about 5$ more than a larger company I won’t name, I found their prices to be more than fair, and the free freon to more than pay for that 5$.
Additionally, everyone I spoke to at Casteel was a complete delight! From the customer service reps who apparently were actually educated in customer service, to the technician that came out-everyone really cared and gave that “family company” service, which I just feel like some companies have lost that in a misguided effort to be the cheapest. They have a new customer for life!
And another 5 Star!
Best around!! Best Value!!
We searched Kudzu and found Casteel, needless to say these guys are great! A few comments left me somewhat skeptical on Kudzu, but after their service I was certain that they are the best. We have two houses and unfortunatley Casteel could not service our East Atlanta home and it cost us a fortune. Casteel came to our home and was not initially able to repair, so they advised me that they would send out another tech (who was better equiped for the system we had). We were fortunate that they did so as any other contracter would have likely charged us to replace our equipment (very expensive i might add) but Casteel sent their best tech and was able to fix it at no additional cost to us. On top of it, they DO NOT charge for freon. If you shop around, you will find that this is very expensive and is a huge cost savings. I would recommend casteel to anyone.
Are you getting this kind of service from your HVAC contractor? Call Casteel Heating and Cooling today at 770-565-5884!

Take a couple minutes to watch some testimonials in the video on the left side of the page. Each customer speaks out about their experiences with Casteel, representing real thoughts, opinions and feedback from a few of our satisfied customers.

“From the first meeting with Casteel to giving me an estimate on replacing my HVAC system, every step of the way has been a truly pleasant experience. The team doing the installation was wonderful. They were very courteous and professional. They even helped me sweep out my sun porch and move the furniture back in.”

Diane M.
Kennesaw, GA

And another satisfied customer…

“Your final quote was the most competitive for the quality of equipment I received, and I felt it was the best purchase for the dollars spent. The main consideration, however, was your expertise and the time you spent with me giving me ideas and designing my system.”

Richard M.
Kennesaw, GA

In the Atlanta area looking for a new HVAC system? Why not become one of the happy customers of Casteel Heating and Cooling?

Cobb County Chamber of Commerce Names Casteel Heating and Cooling to the 2009 Small Business of the Year List

MARIETTA, Ga. — Casteel Heating and Cooling, a world-class service provider of Heating, Ventilation and Air Conditioning (HVAC) systems, has been named to the prestigious 2009 Small Business of the Year list by the Cobb County Chamber of Commerce.  The award celebrates a longstanding recognition of small businesses in the county, and highlights companies that are making a positive impact on the community, especially during hard economic times.

“This outstanding company has grown from its humble beginnings to become one of the leading small businesses in Cobb County and this state,” declared Georgia State Senator Judson H. Hill, representing Cobb County.

Cobb County businesses were selected by an independent panel of judges. Judging criteria was based on a company’s staying power, growth in the number of employees, increase in sales volume, strong financial standing, innovation, community involvement and charitable giving.

“With over 40,000 businesses in Cobb County, it is quite an honor to be in the Top 25 and receive this type of recognition,” said Bob Casteel, owner of Casteel Heating and Cooling. “This award is truly a testament to our extremely talented and hard-working staff.”

John Hillis, Vice President of Casteel Heating and Cooling, attributes the success of his firm to a proactive program of identifying and implementing efficiencies while maintaining a constant focus on the customer.

“We maintained profitability and growth in 2008 by understanding what our customers wanted,” shared Hillis. “By targeting initiatives that were more environmentally friendly and improving system efficiencies, we were able to help customers lower their utility costs. At the same time, we carved out a specialization in our market that insulated us from the current recession.”

Other accolades awarded to Casteel Heating and Cooling in 2008 include Amana’s “Going Green Award,” Trane’s “Platinum Award,” the “Technical Excellence Award” by North American Technician Excellence (N.A.T.E), and Kudzu’s “Georgia Superior Service Award.” For more information, visit: or call 770-CASTEEL.