Posts Tagged ‘Customer Service’

Here at Casteel Heating and Cooling, you hear us discuss pretty often that we pride ourselves on our customer service. Here are some people who agree…

Reliable, Fair, and Professional

We needed an entire heating and A/C system replaced. Everyone we dealt with was incredibly helpful, professional, and friendly. We received good advice on what type of unit we would need, and the installation was quick and neat. Wayne and Joe are awesome.

…and why do I need one?

First of all, let me explain zoning. Zoning is something that allows you to cool or heat only those rooms that you choose. If there’s a room in your home that you only use occasionally or a room that gets used at certain times of the day, you can control the temperature and the times the room is at that temperature or another altogether.

How does it work? It works not unlike setting timers on your lights. The system allows you to set different temperatures for different zones and uses dampers that open and closed based on your settings for each zone.

What products do we use? We use a Honeywell Zoning System. Honeywell has been using this same idea since 1945 and has developed the technology for today’s homes. Their systems can handle anywhere from two to 32 zones and controls every zone from one device.

What are the key features? It meets the American Lung Association® Health House® guidelines. Its energy efficient because you are not heating or cooling any areas unnecessarily and there’s a five year warranty.

For more information, call 770-565-5884 or reach us online.

We know that there are plenty of other businesses in the area that do what we do. We also know that you can and will choose based on what your friends say, your family says and your neighbors say. Casteel Heating and Cooling has been in business since 1987 when Bob started the company with one service truck, an office and a warehouse in his home for parts and equipment. Since day one he has based his business on customer service, doing the right thing and providing exceptional service for a fair price.

Over the last 23 years, Casteel has stayed true to Bob’s original business model and today we have experts calling on our customers and treating each one as if he or she were the only customer we have. Our business has invested time and money in each and every one of our technicians to ensure that you get the best possible service we can provide for you. We think that gives you some peace of mind and we guarantee we can deliver on the promise that you’ll get world class service, exceptional products and quick response.

Need  more? Read what your neighbors have said about us at Kudzu. You can read one or all of the 400+ reviews our customers have posted. We hope that you’ll remember us when you need an HVAC contractor in the Atlanta/ Marietta area. Once you become a customer, we’ll remember you!

Do you to spend less money on your electric bills and use less energy? If you answered yes, then you should get a Home Energy Audit.  Several people think that because someone came into their home and changed out the bulbs to CFL’s, installed new shower heads and sealed their windows and doors that they’re good to go. Not so! You need a FULL energy audit to realize big savings. At Casteel Heating and Cooling we perform the following tests in your Home Energy Audit:

• Insulation R-rating for walls, attic, and foundation
• Heating and cooling equipment
• Whole house air leakage (blower door test)
• Ductwork leakage
• Electrical and lighting analysis
• Water heater and water usage
• Carbon monoxide
• Flue draft

Knowing the results to these tests allows us to make recommendations for resolving the issues you have and we’ll provide a free quote to you and stay with you every step of the way. We would rather save you money than sell you products and our focus will always be to do right by our clients.

Start saving money today and make that call to our friendly staff at 770-565-5884. We’ll get you on your way to savings ASAP!

Here are some testimonials from satisfied customers…

Neither rain nor sleet nor snow nor ice…

New Heating System

Found Casteel on Kudzu. My AC went out several years ago and now I had no heat last week during the snow/ice storm. They came right out for a heat check. My furnace was almost 25 years old and time to replace. The equipment had to be delivered from another location on icy roads. I had heat the next day. Very happy customer and will use again. Thanks Casteel! Techs: Ben & Larry

and another who thinks we’re superheroes!

SUPERMEN CAST of STEEL

Very satisfied with the service I received today. John and Tim were excellent. Originally they told me the heating/air conditioning system would’nt be finished until tomorrow,they worked into overtime to get the job done. This was not an easy job to do but these young men finished the job in one day. They explained to me what they had done and showed me how to use the sytem. I cant thank these guys enough for their professionalism & willingness to get the job done. I highly recommend not only Casteel but the dynamic duo: John & Tim. Thank You Cynthia McBride

Thanks to our customers for taking the time to review us…we appreciate you! Want to experience world class customer service like this? Call us today at 770-565-5884 and tell them Bob sent y0u!

Casteel Heating and Cooling offers direction and makes recommendation based on information that is backed up by testing and experience. One of the first tests we perform when replacing your HVAC unit is a Manual J “Residential Load Calculation.” This test ensures that your new unit is sized properly for your home.

www.energysavers.gov recommends the following:

Correct system sizing requires considering many factors other than simply reading the nameplate of the existing unit. Key factors for correctly sizing a heating and cooling system include the following:

• The local climate
• Size, shape, and orientation of the house
• Insulation levels
• Window area, location, and type
• Air infiltration rates
• The number and ages of occupants
• Occupant comfort preferences
• The types and efficiencies of lights and major home appliances (which give off heat).

Make sure that anytime you’re considering hiring an HVAC contractor you insist on having the Manual J Residential Load Calculation performed prior to signing any contract. At Casteel Heating and Cooling, we not only perform the Load Calculations but we also perform these tests as well:

• Room by Room Airflow Calculation
• Air Duct Leakage Calculation
• Air Flow Leakage Reduction Guarantee
• Infiltrometer Blower Door Test

We’ll do thorough research and testing before we recommend the right HVAC unit for you!  Call us today at 770-565-5884 Contact us online .

Casteel…world class service…unmatched quality!

There are a lot of different HVAC businesses in the Atlanta/ Marietta areas. We all perform essentially the same service. Many of us have the same certifications and comparable experience. SO why should we use your company, Bob? I’ll tell you why.

Customer service is NOT dead here at Casteel Heating and Cooling. Not only do we listen to what our customers say, we ask them about our service. I personally send out survey cards to every one of our customers to make sure we have performed world class customer service for each and every one of them. To provide this world class service, we do year round customer service training, we survey every customer, complete customer feedback cards, and conduct thousands of phone interviews a year with existing customers.

SO, when I say we care, we care! From the first day in 1987 when we started this company, we have worked tirelessly to create a customer focused business. If you want to experience our world class service for yourself, feel free to call at 770-565-5884 or online at Contact Us

Bob Casteel has always prided himself on customer service and that’s the way he continues to do business today. Bob is our President and under his leadership and direction, we have won the Top 25 Cobb County Small Business of the Year for two years in a row, winning in both 2009 and 2010. Here at Casteel Heating and Cooling, we’re known for our “world class service.” Accomplishing this is no easy feat as we call, write and survey every one of our customers. We have always had a “customer first” policy and will continue to do everything to make sure every customer knows they not just a client but our number one priority. Winning this award again this year shows that we practice what we preach.

We say thank you to the thousands of loyal customers that believe in us. We appreciate the trust you put in us and know that you can choose any service provider you’d like. Thank you for choosing Casteel Heating and Cooling; we share this award with all of you!

As we do frequently, we like to let you see what some of our clients have to say about us…

Another Happy Casteel Customer

 

Buying a new heat pump was a big investment. I have done my research. Most online reviews you will read will be horror stories about virtually all brands: Lenox, Trane, Carrier, Bryant and Goodman. In the end, I determined that it is more important that the unit is installed by a v e r y knowledgeable and experienced installer. I normally go with smaller contractors but here I determined it would be best to trust a larger company.

Casteel comes highly acclaimed and we decided to give them a chance and the service was indeed flawless. My call was returned promptly and Tom, the sales guy, came by the next day on time explaining all our various options without pressuring is into buying anything we do not need. Casteel only sells Trane, which is on the high end but at least my research showed that Trane is worth it over say a Goodman. The price from Casteel was reasonable compared to other offers and they put us on the schedule within a week.

Mike and Chris the installers came as scheduled and were very polite. They kept our carpet clean, worked fast de-installing my old heat pump and installing the new heat pump and air handler. Before they left they took the time to explain everything to us and cleaned up behind them.

In short, if you are looking for a new heat pump and are willing to pay for a top brand, go with Casteel. You will get perfect service at a fair price for a unit that consumer reports ranks highly.

Deciding Whether or Not to Have Your Air Ducts Cleaned

Knowledge about the potential benefits and possible problems of air duct cleaning is limited. Since conditions in every home are different, it is impossible to generalize about whether or not air duct cleaning in your home would be beneficial.

If no one in your household suffers from allergies or unexplained symptoms or illnesses and if, after a visual inspection of the inside of the ducts, you see no indication that your air ducts are contaminated with large deposits of dust or mold (no musty odor or visible mold growth), having your air ducts cleaned is probably unnecessary. It is normal for the return registers to get dusty as dust-laden air is pulled through the grate. This does not indicate that your air ducts are contaminated with heavy deposits of dust or debris; the registers can be easily vacuumed or removed and cleaned.

On the other hand, if family members are experiencing unusual or unexplained symptoms or illnesses that you think might be related to your home environment, you should discuss the situation with your doctor. EPA has published Indoor Air Quality: An Introduction for Health Professionals and The Inside Story: A Guide to Indoor Air Quality for guidance on identifying possible indoor air quality problems and ways to prevent or fix them.

You may consider having your air ducts cleaned simply because it seems logical that air ducts will get dirty over time and should occasionally be cleaned. While the debate about the value of periodic duct cleaning continues, no evidence suggests that such cleaning would be detrimental, provided that it is done properly.

On the other hand, if a service provider fails to follow proper duct cleaning procedures, duct cleaning can cause indoor air problems. For example, an inadequate vacuum collection system can release more dust, dirt, and other contaminants than if you had left the ducts alone. A careless or inadequately trained service provider can damage your ducts or heating and cooling system, possibly increasing your heating and air conditioning costs or forcing you to undertake difficult and costly repairs or replacements.

You should consider having the air ducts in your home cleaned if:

	There is substantial visible mold growth inside hard surface (e.g., sheet metal) ducts or on other components of your heating and cooling system. There are several important points to understand concerning mold detection in heating and cooling systems:   Many sections of your heating and cooling system may not be accessible for a visible inspection, so ask the service provider to show you any mold they say exists.   You should be aware that although a substance may look like mold, a positive determination of whether it is mold or not can be made only by an expert and may require laboratory analysis for final confirmation. For about $50, some microbiology laboratories can tell you whether a sample sent to them on a clear strip of sticky household tape is mold or simply a substance that resembles it.   If you have insulated air ducts and the insulation gets wet or moldy it cannot be effectively cleaned and should be removed and replaced.   If the conditions causing the mold growth in the first place are not corrected, mold growth will recur.
	Ducts are infested with vermin, e.g. (rodents or insects); or
	Ducts are clogged with excessive amounts of dust and debris and/or particles are actually released into the home from your supply registers.

Other Important Considerations…

Duct cleaning has never been shown to actually prevent health problems. Neither do studies conclusively demonstrate that particle (e.g., dust) levels in homes increase because of dirty air ducts or go down after cleaning. This is because much of the dirt that may accumulate inside air ducts adheres to duct surfaces and does not necessarily enter the living space. It is important to keep in mind that dirty air ducts are only one of many possible sources of particles that are present in homes. Pollutants that enter the home both from outdoors and indoor activities such as cooking, cleaning, smoking, or just moving around can cause greater exposure to contaminants than dirty air ducts. Moreover, there is no evidence that a light amount of household dust or other particulate matter in air ducts poses any risk to health.

EPA does not recommend that air ducts be cleaned except on an as-needed basis because of the continuing uncertainty about the benefits of duct cleaning under most circumstances. EPA does, however, recommend that if you have a fuel burning furnace, stove, or fireplace, they be inspected for proper functioning and serviced before each heating season to protect against carbon monoxide poisoning. Some research also suggests that cleaning dirty cooling coils, fans and heat exchangers can improve the efficiency of heating and cooling systems. However, little evidence exists to indicate that simply cleaning the duct system will increase your system’s efficiency.

If you think duct cleaning might be a good idea for your home, but you are not sure, talk to a professional. The company that services your heating and cooling system may be a good source of advice. You may also want to contact professional duct cleaning service providers and ask them about the services they provide. Remember, they are trying to sell you a service, so ask questions and insist on complete and knowledgeable answers.

Article cited: http://www.epa.gov/iaq/pubs/airduct.html#what to expect of an air duct cleaning service provider