Posts Tagged ‘Customer Service’

At Casteel Heating and Cooling we have a long history of providing the highest quality customer service. Our Customers are everything to us!

We design your Heating and Air Conditioning system based purely on facts, testing and science! We know what works and what does not. That is why we feel confident enough to offer you, our wonderful customers, 100% Money back Guarantee!

If you are not satisfied with your heating or air conditioning system design or performance within five years of the instillation, we will do everything in our power to resolve the issue. If you are still not satisfied, we will remove your new system and refund you 100% of the price of the purchase.

It is our goal to be recognized as a world class leader in costumer service. WE CARE about our customers!

Here at Casteel we developed our reputation and trust over the past 20 years by providing world class service, high quality equipment at affordable prices and outstanding warranties. In 1987, we set out to create a business dedicated to customer service. We have come a long way from working out of our home basement and we have you, the customers, to thank for that. We now have fleets of trucks dispatched all over – from metro Atlanta to our offices in Marietta. Thank you for showing us your support over the last 20 years and giving us a five star rating on Kudzu. This type of growth and success is attributed to all of you.

Here at Casteel Heating and Cooling, you hear us discuss pretty often that we pride ourselves on our customer service. Here are some people who agree…

Comes Through When You Really Need Them…

It was around 9am on the Sunday morning before the big snow/ice storm was to hit and getting out of bed my wife and I immediately realized our house was cold really cold. We have a small child so this was not a good thing. We called Casteel at 9:30am. They informed us on the phone it could possibly be much later that evening before they could make it out to our home because they had many calls already. The Casteel technician, Robert Gross, showed up BEFORE NOON and our house began heating up shortly thereafter. The service from Casteel and Robert was prompt, courteous, competent and professional; what more do I need to say. I recommend them highly without reservation.

And here’s another satisfied customer…

Exceptional Company!

I never thought I would be excited about a heating and air unit. From the moment Bob evaluated my needs to the exceptional service from the technicians, John and Tim, I was delighted with their professionalism. I never felt pressured but always felt as though they cared about me, the customer. I compared several other companies and I am so glad the I selected Casteel. As you can tell, I highly recommend Casteel!

Call us today at 770-565-5884 or visit us online to experience unmatched customer service and 100% satisfaction!

The team here at Casteel Heating and Cooling prides ourselves on our customer service. Here’s what some of our satisfied customers had to say…

“I thought I’d have to wait forever to have someone come look at my heat/air system but Casteel sent a guy out in no time! Plus they were really nice when I called. I didn’t expect such high quality work in such a short amount of time. And our tech was a genuinely nice man, that’s rare these days! (Thanks, Ron!) I’ll always use Casteel in the future and I’ll definitely recommend that my family and friends do the same. I either have to be really impressed or really appalled by a product or service to feel like it’s worth writing a review! Thanks y’all!”

and another…

“I called Casteel to schedule a servicing for my AC,the person i spoke with was very prompt,kind and courteous.Had service Tech Ron come to my home.Ron was very kind,knowledgeable clean cut and respectful.Thank You Ron and Casteel! I would recommend Casteel to anyone!”

We want to thank all of our customers and let you know we appreciate you! For outstanding customer service, call us today at 770-565-5884 or visit us online!


Casteel Heating and CoolingFreon or R-22 as its known in the trade, is being phased out. What does that mean for you? It means you can no longer purchase a new HVAC system that uses Freon. But wait? Can I still get Freon? Yes, you can for now AND Casteel Heating and Cooling, you won’t pay for Freon!

In 2010, manufacturers were to stop making R-22 according to the guidelines of the EPA. Now it has to be recycled and recovered and beginning in 2020, all R-22 used will need to be those types. For now, you can still get it and Casteel has it!

So never fear, Casteel Heating and Cooling is here!

Often we discuss our quality at Casteel and one man has a lot of pressure on his shoulders making sure we get every job done right! Dennis Gibson is in charge of Quality Control and has a big job to accomplish!

Casteel Heating and CoolingWith over 35 years of experience in the heating and air conditioning field, Dennis has just about seen it all! Known as a perfectionist during his installation days has made Dennis the perfect manager to oversee quality and installation training within Casteel. Dennis ensures that every job installed meets his strict criteria of acceptance. The results of Dennis’s accomplishments have been tremendous. With customer satisfaction scores at an industry high, and failure rates and callbacks at an industry low, he has proven his ability.

Flying his C-172m Cessna Skyhawk is his passion, but Dennis also enjoys swimming, biking, running and spending time with his wife.

From now on when you see a job well done, you’ll know Dennis is watching and making sure every detail is handled. Thanks Dennis for doing a great job and keeping our customers happy!


Here at Casteel Heating and Cooling, you hear us discuss pretty often that we pride ourselves on our customer service. Here are some people who agree…

Reliable, Fair, and Professional
We needed an entire heating and A/C system replaced. Everyone we dealt with was incredibly helpful, professional, and friendly. We received good advice on what type of unit we would need, and the installation was quick and neat. Wayne and Joe are awesome.
and another…
Wonderful Service
I purchased a home last April. Casteel installed two new HVAC systems. The service and product were superb! I recently decided to have some duct work changed. Casteel came out and changed around things to my complete satisfaction! Tom Taylor is a wonderful resource, and a great salesman! My original install was completed by Dennis and crew. My new ductwork changes were completed by Wayne and Tony. I can not effectively describe how wonderful these guys are! I wish I had written a review on my original install, b/c they were fantastic. But, Wayne and Tony really went above and beyond on my recent ductwork changes! I know they ran into some major challenges in my attic/crawlspace. But, these guys did not let anything get in the way of completing the job correctly! No shortcuts here! I am completely satisifed with a job well done! I recommend these guys to everyone!
Geri Turner
Marietta, GA
Can you say this about your HVAC team? Call us today to experience unmatched customer service and 100% satisfaction.


…and why do I need one?

First of all, let me explain zoning. Zoning is something that allows you to cool or heat only those rooms that you choose. If there’s a room in your home that you only use occasionally or a room that gets used at certain times of the day, you can control the temperature and the times the room is at that temperature or another altogether.

Casteel Heating and Cooling

How does it work? It works not unlike setting timers on your lights. The system allows you to set different temperatures for different zones and uses dampers that open and closed based on your settings for each zone.

What products do we use? We use a Honeywell Zoning System. Honeywell has been using this same idea since 1945 and has developed the technology for today’s homes. Their systems can handle anywhere from two to 32 zones and controls every zone from one device.

What are the key features? It meets the American Lung Association® Health House® guidelines. Its energy efficient because you are not heating or cooling any areas unnecessarily and there’s a five year warranty.

For more information, call 770-565-5884 or reach us online.

We know that there are plenty of other businesses in the area that do what we do. We also know that you can and will choose based on what your friends say, your family says and your neighbors say. Casteel Heating and Cooling has been in business since 1987 when Bob started the company with one service truck, an office and a warehouse in his home for parts and equipment. Since day one he has based his business on customer service, doing the right thing and providing exceptional service for a fair price.

Over the last 23 years, Casteel has stayed true to Bob’s original business model and today we have experts calling on our customers and treating each one as if he or she were the only customer we have. Our business has invested time and money in each and every one of our technicians to ensure that you get the best possible service we can provide for you. We think that gives you some peace of mind and we guarantee we can deliver on the promise that you’ll get world class service, exceptional products and quick response.

Need  more? Read what your neighbors have said about us at Kudzu. You can read one or all of the 400+ reviews our customers have posted. We hope that you’ll remember us when you need an HVAC contractor in the Atlanta/ Marietta area. Once you become a customer, we’ll remember you!

Casteel Heating and Cooling

Do you to spend less money on your electric bills and use less energy? If you answered yes, then you should get a Home Energy Audit.  Several people think that because someone came into their home and changed out the bulbs to CFL’s, installed new shower heads and sealed their windows and doors that they’re good to go. Not so! You need a FULL energy audit to realize big savings. At Casteel Heating and Cooling we perform the following tests in your Home Energy Audit:


  • Insulation R-rating for walls, attic, and foundation
  • Heating and cooling equipment
  • Whole house air leakage (blower door test)
  • Ductwork leakage
  • Electrical and lighting analysis
  • Water heater and water usage
  • Carbon monoxide
  • Flue draft

Knowing the results to these tests allows us to make recommendations for resolving the issues you have and we’ll provide a free quote to you and stay with you every step of the way. We would rather save you money than sell you products and our focus will always be to do right by our clients.

Start saving money today and make that call to our friendly staff at 770-565-5884. We’ll get you on your way to savings ASAP!