Posts Tagged ‘customer care’

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

“Joe and Robert arrived on time and spent the entire day getting my new furnace and AC unit installed correctly. The job was more difficult than they expected originally because the space for the furnace was cramped and had a pipe sticking up in a very inconvenient place. They worked to get the old furnace out and the new one in, though, and didn’t complain at all. They also did not charge me extra for the extra time. When they were finished, Robert took me on a tour of my house to show me everything I needed to know. They answered all of my questions and cleaned up everything before leaving. I was very happy with the service.”

“Chavez and Jesus were exceptional. Being in the service industry myself, I appreciate and admire the job that these two guys did. Above and Beyond.”

“I had called another well known company to have my a/c checked. They could not come out for three days. i called and spoke to Jessica at Caseel and would be the same according to their schedule. Before I even had the phone hung up Jessica was calling back to say she could have someone out that afternoon. It did not happen to be a good time for me so we left my appoint as it was. Jessica called me back the following day and service technician Brian was at my house by noon that day. I needed an estimate for replacement and Ryan was out to my house on a holiday. That is what I call “Service” I should know because I have been in “customer service” for many years. Great job, Jessica, Brian and Ryan. I will recommend your company to friends and family.”

“Brian was wonderful! He filled my unit with freon (with no charge!!!!) and answered my questions about the heat pump we have.”

We really value our cutomers, and appreciate the feedback! Our growth would not be possible without our amazing customers, so thank you! If you have any comments or questions, drop by our Facebook and Twitter pages, we love hearing from y’all!

Testimonials from satisfied Casteel customers!
Super Pro’s
I recently had a problem with my AC unit not working right during this heat wave. When I called on Monday afternoon I could of had an appt. on Wednesday but due to prior commitments on my part they came on Thursday. Our Tech Thai was great he diagnosed the problem quickly,did service on both units 1 being in the hot attic, and both needed freon. He was very prompt and polite. Prices were very reasonable for parts and diagnostics and with service plan no charge for freon. Great expierence would call again!
Another one!
Goes Beyond
At a most challenging time in my life Casteel went above and beyond the call…Christian all the way.
Can you say this about your HVAC contractor? Want to? Call us at (770) 565-5884; we’ll take good care of you!