Posts Tagged ‘Cobb County’

During this time of the year alot of us are using dehumidifiers to keep us from drying out. While this is a good thing to do, you have to stay on top of them to make sure they are running properly and efficiently AND most of all, doing what they were meant to do.

We found a great resource for troubleshooting your dehumidifier issues and are more than happy to share it here with you!

Dehumidifiers will work only down to the temperature for which they are designed. If there is no operating temperature stated, then it is a 65 degree model, and it will freeze up below 65 degrees. In some models this will cause the compressor to shut off, allow the ice to melt (could be an hour or so), restart, refreeze, and the cycle continues with no water being removed and the electrical costs mounting. And, unfortunately, in some units, the compressor does not shut off and stays on and the frost on the coils becomes ice that becomes a block of ice that blocks the airflow and eventually burns out the motor. This is why we recommend a low temp dehumidifier for areas of the country where the temperature can fluctuate down to 40 degrees at night.


There is little or no water in the bucket
If your dehumidifier doesn’t seem to run frequently and the humidity in the room remains high, adjust the humidistat control to a drier setting. If the dehumidifier seems to run constantly, but there’s little or no water in the container, there is possibly a problem with the refrigeration system. Try cleaning the air filter and the unit itself, but if that doesn’t work, you will need a qualified appliance repair person or facility.

The indicator light is on, but the unit won’t run
The water tank may be completely filled. Most dehumidifiers have a safety switch to turn the dehumidifier off when the water tank is full. It is usually a float inside the tank to trigger this switch and prevent the tank from overflowing. If the tank is empty and the unit doesn’t run, look at the inside wall against which the tank pushes to see if there’s a switch or mechanism present. Sometimes just pushing in the bucket a little differently will press the switch. Also, you may be able to activate or bend the switch slightly with your finger to solve the problem.

The dehumidifier runs, but no air is coming out of the machine
Your dehumidifier has a fan that draws the room air over the coils. If there is no air movement from the unit, it is possible that the fan motor may have burned out. If so, the fan motor needs to be replaced.

There is frost on the coils
The coils you see on the back of your dehumidifier are called the evaporator. When the unit is running, these coils turn ice cold. As the fan draws the moist air over the coils, the humidity in the air condenses on these coils. And if the temperature of the air blowing over the coils is too cool, this condensation will freeze on the coils.

Possible solutions might be:

  • Add heat to the room in which the dehumidifier is located.
  • Turn the unit off to allow the temperature in the room to rise.
  • Place the dehumidifier on a shelf or table (the air is coolest near the ground).

The container seems to fill up too quickly
When the container seems to fill too often, it means your dehumidifier is working properly. However, if the container fills quickly day after day, there may be additional moisture in the air due to a pipe or water leak or an open crawl space. If so, it would be best to correct this problem by stopping the leak or closing off the crawl space.

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Bob Casteel and Casteel Heating and Cooling not only leads the nation in Amana Ultra High-Efficiency HVAC units but they are also a green business leader in Cobb County. According to “Cobb In Focus” magazine, “the company’s current initiatives now include collecting and safely disposing of environmentally detrimental air conditioning refrigerant and promoting greener alternatives; providing customers with a range of total-home energy reduction solutions, including endorsing Energy Star programs; participating in reforestation efforts with the Georgia Forestry Commission; and recycling all metals and plastics used by the company as well as using recycled office products.”

Most potential home buyers wouldn’t dream of purchasing a property without getting a home inspection to look for structural problems, water damage, and other potentially costly issues. But few people consider the energy efficiency of a home, and an inefficient home can cost you a lot of money over the years.

If you’re out shopping for a new home, consider asking the seller to have an energy audit done on the home. This will show you where there’s room for future home improvements, but it will also help point out major problems, such as insufficient insulation, air leaks in the foundation or attic, and inefficient heating and cooling systems.

Aside from knowing where there are issues before you buy, you can also use the information gleaned in an energy audit to either reduce the price of the home based on the cost of renovations you’d have to complete, or you can ask the seller to have some of the renovations done before closing.

In the end, a little forethought regarding the efficiency of your new home can make a real difference for both your bottom line and your environmental footprint.

Casteel Heating and Cooling performs energy audits and will be glad to schedule one for you today!

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Winter is here and you’ll be using your furnace a lot more. Here is a simple video showing the proper way to clean a furnace filter. This will keep your system running properly and efficiently all winter long!

Of course, if you prefer, call us at Casteel Heating and Cooling and we’ll be happy to come and check out your system to make sure it’s ready for the Winter!

For the second year in a row, Casteel Heating and Cooling has been chosen by Home Reports as a Best Pick!Casteel Heating and Cooling

Areas Served: North Atlanta, Cherokee, Dunwoody/Sandy Springs, Gwinnett/East Metro, Roswell/Alpharetta, Cobb/Marietta

“We’re known mainly for our design and craftsmanship, and we’ve been ahead of the curve when it comes to the environment, going green, and energy efficiency….Our goal is to save homeowners money….We’re problem solvers, and we’re looking to service, not sell.” – John Hillis, Vice President

  • Services Offered: Casteel offers a wide variety of services, including the sale, repair, and installation of air conditioners, heat pumps, furnaces, air handlers, humidifiers, zone systems, and indoor air filtration products. The company also offers energy audits.
  • Company History: Casteel Heating & Cooling, Inc., was founded by Bob Casteel, who currently owns the operation alongside John Hillis, the company vice president. The company has been serving metro Atlanta for 22 years.
  • Awards & Certifications: The company employs NATE-certified technicians and was recognized as Amana’s High-Efficiency Company in 2008. In addition, Casteel was named one of the Top 25 Businesses in Cobb County for 2009 by the Cobb County Chamber of Commerce. Casteel Heating & Cooling, Inc., is also a Trane Comfort Specialist.

Select Quotes from Customer Reviews

A selection from 164 homeowner reviews:

“Good. I’d recommend them. When they come on a job, they know what they’re doing; they’ve got the tools, the equipment, and the people for the job.”

“Casteel did a really good job. When I had a tough situation, they returned my calls. They were able to accommodate me. They replaced one that another company had done, and they did a much better job. They actually improved on the work that the other company did.”

“I have been pleased with those guys, and I can trust them.”

“They had to refurbish some massive amount of ductwork under the house where some rodents had gotten in. They were craftsmen. They were pleasant, and they explained what they did.”

“I recommended them to three of my neighbors, and every one of them has been ecstatic.” 

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The lights in my home dim when my cooling unit turns on. Does this mean there is a problem with my unit or my breaker panel?

Air conditioners, refrigerators, freezers, furnaces and other devices that have large motors require large amounts of power when the motor first starts. Once the motor is spinning, the energy requirement drops down.

This instantaneous need for motor shaft speed can cause a momentary dimming of your lights. AC units come equipped with start-up capacitors. These give the motor an electric boost when it first starts up. But over time, these capacitors can get weak and become ineffective. Eventually the power draw can cause circuit breakers protecting the wiring to the units to trip.

Your air conditioning system may also be overcharged with refrigerant. Overcharging puts stress on the compressor, and in turn the motor, when it tries to get the compressor engine moving.

Excessive dimming can also be caused by a loose neutral wire in the breaker box. Your AC serviceman can check for overcharging of your AC unit, properly working start-up capacitors and loose neutral wire connections.

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Casteel Heating and Cooling is a member!ACCA is an association of over 4,000 air conditioning contractors founded in 1968 who work together to improve our industry, promote good practices, and keep homes and buildings safe, clean and comfortable.

We share one goal: to make the HVACR industry, and every professional contracting business, more successful.

So when you want quality, professionalism and success businesses, Look for an ACCA member!

Christy C.
Skilled Service and Prompt ResponseChristy C. | insider_expert Insider Expert | Rank: 11,792 4 Bob Casteel Heating & Cooling

Casteel has a 24 hour answering service and can make emergency service calls, so you can quickly schedule an appointment with a technician even on weekends. Their technicians are very knowledgeable and don’t try to “up-sell” you for repair work that isn’t necessary. They present you with different options and let you choose what’s best for you with out pressuring you.


A simple vision 20 years ago sets the bar for customer service in the heating and cooling industry

Marietta, GA (PRWEB) May 11, 2010 — Founder Bob Casteel is thrilled that his organization, Casteel Heating and Cooling, a world-class service provider of Heating, Ventilation and Air Conditioning (HVAC) systems, has been named for the second year in a row to the Small Business of the Year list by the Cobb County Chamber of Commerce. The award celebrates a longstanding recognition of small businesses in the county, and highlights companies that are making a positive impact on the community at large. “I am so proud of our team and the high levels of customer service and community support that they provide every day, every month and every year,” says Bob Casteel. “This award reinforces the feedback that we hear from our customers consistently.” Casteel founded the organization with a vision of working with families to identify and implement efficiencies in their heating and cooling systems–a simple concept that has been overwhelmingly successful in the marketplace.

Bob Casteel takes pride in his team for their many recent accomplishments, including:

      • Amana’s “Going Green Award”    • Trane‘s “Platinum Award”    • “Technical Excellence Award” by North American Technician Excellence (N.A.T.E)    • Kudzu’s “Georgia Superior Service Award


“It is, of course, gratifying to receive the accolades of external organizations. But it is really just reinforcement of what I already know: by implementing a vision of true customer service through a superior team, we have been able to provide our community with the resources they need to keep their families safe and cared for,” offers Casteel.

About Casteel Based in Marietta, Georgia, Casteel offers a wide variety of products and solutions, including HVAC units, system design, and more. With superior customer service rankings by respected third-party sources like Kudzu and Angie’s List, Casteel Heating and Cooling has received statewide recognition for being a socially-conscious business. In 2010 the company was named again to Cobb County’s list of the 25 best small businesses for the second year in a row and has held an A+ rating from the BBB since 2002. Learn more at ###

Cobb County Chamber of Commerce Names Casteel Heating and Cooling to the 2009 Small Business of the Year List

MARIETTA, Ga. — Casteel Heating and Cooling, a world-class service provider of Heating, Ventilation and Air Conditioning (HVAC) systems, has been named to the prestigious 2009 Small Business of the Year list by the Cobb County Chamber of Commerce.  The award celebrates a longstanding recognition of small businesses in the county, and highlights companies that are making a positive impact on the community, especially during hard economic times.

“This outstanding company has grown from its humble beginnings to become one of the leading small businesses in Cobb County and this state,” declared Georgia State Senator Judson H. Hill, representing Cobb County.

Cobb County businesses were selected by an independent panel of judges. Judging criteria was based on a company’s staying power, growth in the number of employees, increase in sales volume, strong financial standing, innovation, community involvement and charitable giving.

“With over 40,000 businesses in Cobb County, it is quite an honor to be in the Top 25 and receive this type of recognition,” said Bob Casteel, owner of Casteel Heating and Cooling. “This award is truly a testament to our extremely talented and hard-working staff.”

John Hillis, Vice President of Casteel Heating and Cooling, attributes the success of his firm to a proactive program of identifying and implementing efficiencies while maintaining a constant focus on the customer.

“We maintained profitability and growth in 2008 by understanding what our customers wanted,” shared Hillis. “By targeting initiatives that were more environmentally friendly and improving system efficiencies, we were able to help customers lower their utility costs. At the same time, we carved out a specialization in our market that insulated us from the current recession.”

Other accolades awarded to Casteel Heating and Cooling in 2008 include Amana’s “Going Green Award,” Trane’s “Platinum Award,” the “Technical Excellence Award” by North American Technician Excellence (N.A.T.E), and Kudzu’s “Georgia Superior Service Award.” For more information, visit: or call 770-CASTEEL.