Posts Tagged ‘care’

Marietta lucked out last night when Tropical Storm Debby decided to change her path and head farther east; however, hurricane season is long from over and it’s important to storm-proof your air conditioning system before any major storm in order to keep it in its best condition.

Tropical storms and hurricanes often cause power outages and substantial property damage such as flooding, fallen trees, or breaking outdoor furniture. There are, however, a few simple steps you can take to protect your AC system from harm before a hurricane or tropical storm arrives:

  1. Turn off your air conditioning system before the storm arrives.
  2. Remove any window units or duct systems that exhaust through windows, and seal up windows tight.
  3. Put a tarp over your outside unit to protect from rain and debris.
  4. Secure the unit in place with hurricane straps, if necessary, to keep it stable in high winds.

After the storm, do not immediately turn your AC system back on. You should inspect the outdoor unit to make sure that the surrounding area is clear of debris and that the unit is fully, properly functional.

If your unit does experience some damage, make an appointment with a professional to inspect and repair the unit before you turn it back on.

According to the Farmer’s Almanac, Georgia should be expecting a colder than usual Winter. The almanac predicted that January would be the coldest but that we can expect cold weather in mid and late February. In fact the almanac goes on to predict that this entire year will be below average temperatures through the end of the year. Why is that important…..because you need to be prepared for anything. At Casteel Heating and Cooling, we’re experts on taming any kind of weather. You need your HVAC to keep you cool? We can perform an AC Tune Up! If you need to make sure you have a place to keep your feet and the rest of you warm and toasty, we can help there too. Let us do a Furnace Tune Up. In fact, we want to save you money in addition to making sure that YOU are in charge of your temperature. Call us today and schedule an appointment. One of our N.A.T.E. certified technicians will come to your house and do a complete battery of tests. We’ll discuss all the options available to you and make sure you’re comfortable every step of the way. What are you waiting for…start saving money today!

Do you to spend less money on your electric bills and use less energy? If you answered yes, then you should get a Home Energy Audit.  Several people think that because someone came into their home and changed out the bulbs to CFL’s, installed new shower heads and sealed their windows and doors that they’re good to go. Not so! You need a FULL energy audit to realize big savings. At Casteel Heating and Cooling we perform the following tests in your Home Energy Audit:

 

  • Insulation R-rating for walls, attic, and foundation
  • Heating and cooling equipment
  • Whole house air leakage (blower door test)
  • Ductwork leakage
  • Electrical and lighting analysis
  • Water heater and water usage
  • Carbon monoxide
  • Flue draft

Knowing the results to these tests allows us to make recommendations for resolving the issues you have and we’ll provide a free quote to you and stay with you every step of the way. We would rather save you money than sell you products and our focus will always be to do right by our clients.

Start saving money today and make that call to our friendly staff at 770-565-5884. We’ll get you on your way to savings ASAP!

There are a lot of different HVAC businesses in the Atlanta/ Marietta areas. We all perform essentially the same service. Many of us have the same certifications and comparable experience. SO why should we use your company, Bob? I’ll tell you why.

Customer service is NOT dead here at Casteel Heating and Cooling. Not only do we listen to what our customers say, we ask them about our service. I personally send out survey cards to every one of our customers to make sure we have performed world class customer service for each and every one of them. To provide this world class service, we do year round customer service training, we survey every customer, complete customer feedback cards, and conduct thousands of phone interviews a year with existing customers.

SO, when I say we care, we care! From the first day in 1987 when we started this company, we have worked tirelessly to create a customer focused business. If you want to experience our world class service for yourself, feel free to call at 770-565-5884 or online at Contact Us

Deciding Whether or Not to Have Your Air Ducts Cleaned

Knowledge about the potential benefits and possible problems of air duct cleaning is limited. Since conditions in every home are different, it is impossible to generalize about whether or not air duct cleaning in your home would be beneficial.

If no one in your household suffers from allergies or unexplained symptoms or illnesses and if, after a visual inspection of the inside of the ducts, you see no indication that your air ducts are contaminated with large deposits of dust or mold (no musty odor or visible mold growth), having your air ducts cleaned is probably unnecessary. It is normal for the return registers to get dusty as dust-laden air is pulled through the grate. This does not indicate that your air ducts are contaminated with heavy deposits of dust or debris; the registers can be easily vacuumed or removed and cleaned.

On the other hand, if family members are experiencing unusual or unexplained symptoms or illnesses that you think might be related to your home environment, you should discuss the situation with your doctor. EPA has published Indoor Air Quality: An Introduction for Health Professionals and The Inside Story: A Guide to Indoor Air Quality for guidance on identifying possible indoor air quality problems and ways to prevent or fix them.

You may consider having your air ducts cleaned simply because it seems logical that air ducts will get dirty over time and should occasionally be cleaned. While the debate about the value of periodic duct cleaning continues, no evidence suggests that such cleaning would be detrimental, provided that it is done properly.

On the other hand, if a service provider fails to follow proper duct cleaning procedures, duct cleaning can cause indoor air problems. For example, an inadequate vacuum collection system can release more dust, dirt, and other contaminants than if you had left the ducts alone. A careless or inadequately trained service provider can damage your ducts or heating and cooling system, possibly increasing your heating and air conditioning costs or forcing you to undertake difficult and costly repairs or replacements.

You should consider having the air ducts in your home cleaned if:

There is substantial visible mold growth inside hard surface (e.g., sheet metal) ducts or on other components of your heating and cooling system. There are several important points to understand concerning mold detection in heating and cooling systems:
 

  • Many sections of your heating and cooling system may not be accessible for a visible inspection, so ask the service provider to show you any mold they say exists.
     
  • You should be aware that although a substance may look like mold, a positive determination of whether it is mold or not can be made only by an expert and may require laboratory analysis for final confirmation. For about $50, some microbiology laboratories can tell you whether a sample sent to them on a clear strip of sticky household tape is mold or simply a substance that resembles it.
     
  • If you have insulated air ducts and the insulation gets wet or moldy it cannot be effectively cleaned and should be removed and replaced.
     
  • If the conditions causing the mold growth in the first place are not corrected, mold growth will recur.
     

Ducts are infested with vermin, e.g. (rodents or insects); or
 
Ducts are clogged with excessive amounts of dust and debris and/or particles are actually released into the home from your supply registers.
Other Important Considerations…

Duct cleaning has never been shown to actually prevent health problems. Neither do studies conclusively demonstrate that particle (e.g., dust) levels in homes increase because of dirty air ducts or go down after cleaning. This is because much of the dirt that may accumulate inside air ducts adheres to duct surfaces and does not necessarily enter the living space. It is important to keep in mind that dirty air ducts are only one of many possible sources of particles that are present in homes. Pollutants that enter the home both from outdoors and indoor activities such as cooking, cleaning, smoking, or just moving around can cause greater exposure to contaminants than dirty air ducts. Moreover, there is no evidence that a light amount of household dust or other particulate matter in air ducts poses any risk to health.

EPA does not recommend that air ducts be cleaned except on an as-needed basis because of the continuing uncertainty about the benefits of duct cleaning under most circumstances. EPA does, however, recommend that if you have a fuel burning furnace, stove, or fireplace, they be inspected for proper functioning and serviced before each heating season to protect against carbon monoxide poisoning. Some research also suggests that cleaning dirty cooling coils, fans and heat exchangers can improve the efficiency of heating and cooling systems. However, little evidence exists to indicate that simply cleaning the duct system will increase your system’s efficiency.

If you think duct cleaning might be a good idea for your home, but you are not sure, talk to a professional. The company that services your heating and cooling system may be a good source of advice. You may also want to contact professional duct cleaning service providers and ask them about the services they provide. Remember, they are trying to sell you a service, so ask questions and insist on complete and knowledgeable answers.

Article cited: http://www.epa.gov/iaq/pubs/airduct.html#what to expect of an air duct cleaning service provider

When you’re too cold, you can’t sleep. You can’t think. Kids can’t study and Santa Claus is a distant dream. This is the situation for too many of Georgia’s families and elderly citizens this year.

According to the latest Georgia Department of Labor figures, our neighbors are struggling with a 42% increase in initial unemployment claims in Fulton County and a 67% increase in unemployment claims in Cobb County. Even before the recent unemployment crisis, 188,000 people lived below the poverty line and mortgage foreclosures were at record levels.

Furnace repairs are too expensive for some families

Heating system repairs quickly mount into the hundreds, possibly thousands of dollars —which is why for many deserving families, these repairs simply cost too much.

While there are numerous worthy organizations dedicated to helping low income families offset their monthly energy costs, Casteel Christmas is the only one that helps our needy neighbors in Cobb and Fulton counties get broken, or inefficient heating systems back online. These types of repairs are costly and require expert technicians. At Casteel Christmas, we have the talent and expertise to take on the challenge.

We are already making a Difference

In 2008, supported by a growing sponsorship base that includes Ironstone Bank, and Kudzu.com, Casteel Heating & Cooling helped needy Cobb and Fulton residents by providing free furnace repair services valued at $100,000.

We believe that through added support and sponsorship, Casteel Christmas will have a long-lasting and meaningful effect on the community through the knock-on effect of goodwill and the difference they make in the lives they touch.

History of the program

Casteel Christmas is a nonprofit organization that came about as an expression of the commitment of the employees at Casteel Heating & Cooling to their community. For over 20 years, the people at Casteel have helped Georgia residents stay comfortable. In 2008, with our community distressed with record unemployment and mortgage foreclosures, we decided to help those in need the best way we knew how—by helping kids stay warm this Christmas through functional furnaces.

What sets us apart

Casteel Christmas is the ONLY program dedicated to helping people offset expensive heating equipment maintenance and repair.

Who we help

Casteel Christmas provides heating system repair and maintenance to legal Cobb and Fulton county residents whose annual income is 150% of the federal poverty guidelines, or who are facing imminent foreclosure on their homes.

How we help them

We have committed labor, talent and repairs valued at $100,000 to help needy and deserving people to get the furnace repairs they need. We are raising money from the community and our sponsors to help increase our ability to help. We also recruit talent from the community and provide a framework for contractors and technicians who want to give their time to this effort.

To get on our Casteel Christmas service list, call 770-Casteel.

Usually, we’re sharing HVAC tips with you or showing you what certifications are necessary to find a qualified HVAC technician. Today we’re going to share something a little bit different!

Hopefully, you’ve been following us and know how important our community is to us. Since it’s summer now and the kids are out of school, families are out an playing and vacation season is upon us, we thought it would be good to share some heat/ sun safety tips with you!

Red Cross Heat Safety Tips:

  • Dress for the heat. Wear lightweight, light-colored clothing. Light colors will reflect away some of the sun’s energy. It is also a good idea to wear hats or to use an umbrella.
  • Drink water. Carry water or juice with you and drink continuously even if you do not feel thirsty. Avoid alcohol and caffeine, which dehydrate the body. Avoid using salt tablets unless directed to do so by a physician.
  • Eat small meals and eat more often. Avoid high-protein foods, which increase metabolic heat.
  • Slow down. Avoid strenuous activity. If you must do strenuous activity, do it during the coolest part of the day, which is usually in the morning between 4 and 7 a.m.
  • Stay indoors when possible. If air-conditioning is not available, stay on the lowest floor out of the sunshine.  Remember that electric fans do not cool, they simply circulate the air.
  • Be a good neighbor. During heat waves, check in on elderly residents in your neighborhood and those who do not have air conditioning.
  • Learn Red Cross first aid and CPR.

For more information: Full Story

Be safe this summer…we like having you around!

At Casteel Heating and Cooling we respect the fact that you are inviting us into your home to service, repair or replace your heating and air conditioning system. Part of respecting your home is to make sure we leave the work area cleaner than it was before we started. We realize having any type of work done in the home is an inconvenience, and that’s why we spend countless hours training our employees how to protect and care for a home while they’re working. We do not want to compound the inconvenience to the homeowner by tracking in dirt, smudging walls, damaging bushes and landscape, disturbing antiques in attics or leaving a dusty and dirty house.

Whether it’s protecting your floors by wearing shoe covers, covering antiques in an attic, or vacuuming the work area frequently for dust, Casteel will do whatever it takes to ensure your home is left spotless. In addition, if you are not 100% satisfied with how we left your home we will gladly pay to have it professionally cleaned – and that’s the Casteel Clean Home Guarantee!

Casteel Heating and Cooling has a long standing tradition of providing the best Customer Service in the industry…. From the live person that answers the phones all the way to the thank you and survey cards that Owner and President Bob Casteel sends out after every job, WE CARE about our customers! To provide this level of service, Casteel Heating and Cooling rigorously conducts year round customer service training with each employee. We survey every customer for ways we can improve. We conduct thousands of phone interviews. We’ve even implemented “focus group” meetings with customers to ensure we our providing unmatched service to the homeowner. Already recognized as an industry leader in heating and air conditioning, Casteel now has the great distinction of being recognized for their World Class Service!

At Casteel Heating and Cooling we are committed to improving the environmental quality of our community by partnering with area businesses, community leaders and our neighbors to create a cleaner, safe place to live and work.

Some of our initiatives are:
  • Promote environmentally friendly air conditioning refrigerant (R-410a)
  • Reclaim and properly dispose of harmful refrigerants
  • Recycle all metals and plastics
  • Offer whole house energy reduction solutions to homeowners
  • Buy recycled office products
  • Reforestation projects through Georgia Forestry Commission
  • Endorse Energy Star programs

How YOU can help:

  • Recycle
  • Change incandescent light bulbs with compact fluorescent light bulbs – they use 2/3 less energy and last 10 times as long.
  • Reduce energy consumption at home – seal air leaks in walls, windows, attics and air duct systems. This may reduce your heating and cooling energy usage by 20-30%.
  • Change your air filters regularly
  • Have your HVAC system tuned up yearly
  • Get active in the community

Together…we can make a difference!