Posts Tagged ‘Bob Casteel’

At Casteel Heating and Cooling, take our customer service very seriously.  That’s why we are so happy to see so many great reviews- it means we are doing our job!  Take a look at what our customers are saying on Kudzu this month!

“I appreciate Greg’s conscientousness toward his job and knowledge. I knew I was getting my money’s worth and was pleased with the service. He did a thorough job checking the system and that’s what is what is important during the maintenance.”

“These guys are total pros, from start to finish. This was a service call, and the result was bad news – that I needed a completely new furnace – but the tech took his time explaining why, let me see with his video camera inside the furnace, and explained the options for me. Casteel are always polite, on time, take care of your house and belongings (shoe covers, etc.). It’s hard to go wrong with these guys.”

“We are no strangers to Casteel. Our second home and Casteel came to inspect our furnace prior to its first use this season. I am so thankful I called before starting it up. Had a cracked heat exchanger! They are the most trustworthy people, and I cannot imagine ever calling anyone else. Thanks to everyone who helped us; Brian, Chris, Ryan, Chris and Michael.”

“Great service, thorough maintenance check, friendly staff. We’ve worked with Casteel for the past 5 and a half years, and they take their business personally.”

“The technicians that Casteel sends to me are always competent. What makes Casteel different is that their technicians and office staff are also courteous and respectful. Always a pleasant experience!”

“Casteel successfully serviced two units in my home when I thought I was going to have to replace them. Happy Customer!”

Our customers mean the world to us. Thank you to everyone who comes to Casteel for their heating and cooling needs!

Fall just started, but before we know it, winter will be here. Heaters will be run, comfortable blankets and fires will be used, and hot chocolate will become a nightly treat.

With the cooler weather, there is usually a decline in the amount of time spent outdoors and the amount of time that windows are left open to let in a breeze. All of this will contribute to an increase in indoor air pollutants, especially if you choose not to run your air because the weather feels “just right”.

Chemicals and pollutants are present in your home year-round, but in the summer, spring and fall, we are either outdoors more or we make sure to leave the windows open so we can take advantage of the great breezes that come through.  In the winter, however, given that we keep the windows closed and spend more time indoors, we create an environment for these pollutants to grow and make a negative impact in our home.

Fortunately, there are a number of things you can do to keep that indoor air at a good quality and we’d love to share that with you!

1. Check your filters.  Make sure you filters are clean and fresh.  In the winter, your filters will fill up faster with these indoor air pollutants and once the filter is at capacity, those pollutants will them escape into the air in your home.

2. Consider an air filtration system.  An air filtration system can remove up to 99.98% of indoor allergens.

Duct Sealing – “air duct testing and repairs to leaky duct work could be the most important energy improvement homeowners can make.” (source: Department of energy)

In houses with forced-air heating and cooling systems, ducts are used to distribute conditioned air throughout the house. In a typical house, however, about 25-40 percent of the air that moves through the duct system is lost due to leaks, holes, and poorly connected ducts. The result is higher utility bills and difficulty keeping the house comfortable, no matter how the thermostat is set.

How do you know that your home has poorly performing ducts?

  • you have high summer and winter utility bills;
  • you have rooms that are difficult to heat and cool;
  • you have stuffy rooms that never seem to feel comfortable;
  • your ducts are located in an attic, crawlspace, or the garage;
  • you find tangled or kinked flexible ducts in your system.

Benefits of Duct Sealing

A duct system that is well-designed and properly sealed can make your home more comfortable, energy efficient, and safer.

Call today or go online to schedule a free evaluation and quote!

Last month we told you some things to look for that would indicate that your HVAC system needs attention from a specialist. However, a quick fix isn’t always the answer – sometimes the best action is to replace your system entirely. Replacing your system can seem like a large cost upfront, but a new, more efficient system will save you more money over time by reducing your energy bill and minimizing the need for maintenance and repair. Energy Star offers a check-list of signs that indicate that a system needs to be replaced.

The age of your system is a solid indicator of when it will need to be replaced.  Talk to a professional about replacing your system if

  • Your furnace or boiler is more than 15 years old.
  • Your air conditioner or heat pump is more than 10 years old.

Some signs that you system needs to be replaced are obvious and easy to spot, and occur from daily use, such as:

  • Uneven temperature throughout the home; some rooms are too hot while others are too cold.
  • Your cooling or heating system is excessively noisy.
  • Your energy bills start to increase suddenly.
  • Your equipment needs frequent repairs.

You can also spot a system that’s on its way out by some factors that may seem less obvious:

  • Your home is exceptionally dusty, which could be caused by leaky ducts.
  • Your home has problems with keeping a consistent humidity; faulty equipment and leaky duct work can cause air to be too humid in the summer or too dry in the winter.

Let us know if you have noticed any of these signs in your home or if you any questions about upgrading or replacing your system. You can also reach out to us on Facebook or Twitter.

Choosing an air filter isn’t really as easy as going to your local hardware store and picking up the right size. You want to take a few things into consideration. Where is the filter? are you worried about keeping your equipment clean? OR…are you trying to keep the air quality in your home as healthy and clean as possible?

Air filter by AJC1, on FlickrLow to middle rated air filters will keep your equipment clean but have low dust removal ratings as well. These are the typical panel filters (pleated or not) and they usually have a Minimum Efficiency Reporting Value (MERV) of less than 12. MERV ranges from 1-16 and obviously the higher the rating, the better the performance.

High efficiency filters do cost more but they also perform better and are generally higher on the MERV scale. Keep in mind that LEED builders use filters with a minimum MERV rating of 13.

Whichever filter you choose, remember to replace it once a month. Some of the higher efficiency filters can be cleaned with warm water and soap and reused. Make sure to factor that into your cost.

I know, I know…it’s still cold outside and we’re talking about Spring cleaning. Believe it or not the official first day if Spring is March 20th and that’s only 38 days away! No need to panic…we have time to get ready and that’s why we’re talking about it now. Just like everything else that gets cleaned out in Spring cleaning so should your HVAC system.Spring cleaning, by Chiot's Run, on Flickr

“But I haven’t used my AC all Winter long.” In a central air system the heating and cooling shares the same ductwork so your ducts have been busy all season long and require cleaning. At Casteel Heating and Cooling we recommend you schedule a tune up for your system when the season changes form Winter to Spring. one of our experienced and professional technicians can come  perform a very comprehensive 25 point inspection. That’s one thing you can check off your Spring cleaning list!

How can insulation help? Adding insulation in your attic is a very cost effective way of saving you money on your energy bills. The recommended levels for the Department of Energy are 12-18 inches of R-19 insulation in your attic. Anything less than 6 inches is considered unacceptable and will end up costing you more money in the long run. Adding insulation to your crawl spaces, attic and basement areas is recommend to maintain a constant temperature throughout the home. The rule of thumb is the higher the R-value, the harder it is for heat to transfer. All of this will add up to savings for you.

What’s next? Contact Casteel Heating and Cooling to schedule an evaluation.

Do you to spend less money on your electric bills and use less energy? If you answered yes, then you should get a Home Energy Audit.  Several people think that because someone came into their home and changed out the bulbs to CFL’s, installed new shower heads and sealed their windows and doors that they’re good to go. Not so! You need a FULL energy audit to realize big savings. At Casteel Heating and Cooling we perform the following tests in your Home Energy Audit:

 

  • Insulation R-rating for walls, attic, and foundation
  • Heating and cooling equipment
  • Whole house air leakage (blower door test)
  • Ductwork leakage
  • Electrical and lighting analysis
  • Water heater and water usage
  • Carbon monoxide
  • Flue draft

Knowing the results to these tests allows us to make recommendations for resolving the issues you have and we’ll provide a free quote to you and stay with you every step of the way. We would rather save you money than sell you products and our focus will always be to do right by our clients.

Start saving money today and make that call to our friendly staff at 770-565-5884. We’ll get you on your way to savings ASAP!

There are a lot of different HVAC businesses in the Atlanta/ Marietta areas. We all perform essentially the same service. Many of us have the same certifications and comparable experience. SO why should we use your company, Bob? I’ll tell you why.

Customer service is NOT dead here at Casteel Heating and Cooling. Not only do we listen to what our customers say, we ask them about our service. I personally send out survey cards to every one of our customers to make sure we have performed world class customer service for each and every one of them. To provide this world class service, we do year round customer service training, we survey every customer, complete customer feedback cards, and conduct thousands of phone interviews a year with existing customers.

SO, when I say we care, we care! From the first day in 1987 when we started this company, we have worked tirelessly to create a customer focused business. If you want to experience our world class service for yourself, feel free to call at 770-565-5884 or online at Contact Us

Casteel Heating and Cooling

Bob Casteel has always prided himself on customer service and that’s the way he continues to do business today. Bob is our President and under his leadership and direction, we have won the Top 25 Cobb County Small Business of the Year for two years in a row, winning in both 2009 and 2010. Here at Casteel Heating and Cooling, we’re known for our “world class service.” Accomplishing this is no easy feat as we call, write and survey every one of our customers. We have always had a “customer first” policy and will continue to do everything to make sure every customer knows they not just a client but our number one priority. Winning this award again this year shows that we practice what we preach.

We say thank you to the thousands of loyal customers that believe in us. We appreciate the trust you put in us and know that you can choose any service provider you’d like. Thank you for choosing Casteel Heating and Cooling; we share this award with all of you!