Posts Tagged ‘BBB’

Casteel Heating and Cooling is a member!ACCA is an association of over 4,000 air conditioning contractors founded in 1968 who work together to improve our industry, promote good practices, and keep homes and buildings safe, clean and comfortable.

We share one goal: to make the HVACR industry, and every professional contracting business, more successful.

So when you want quality, professionalism and success businesses, Look for an ACCA member!

We finally decided we could trust Thermo with his own trucks! Take a look and tell us what you think!

A simple vision 20 years ago sets the bar for customer service in the heating and cooling industry

Marietta, GA (PRWEB) May 11, 2010 — Founder Bob Casteel is thrilled that his organization, Casteel Heating and Cooling, a world-class service provider of Heating, Ventilation and Air Conditioning (HVAC) systems, has been named for the second year in a row to the Small Business of the Year list by the Cobb County Chamber of Commerce. The award celebrates a longstanding recognition of small businesses in the county, and highlights companies that are making a positive impact on the community at large. “I am so proud of our team and the high levels of customer service and community support that they provide every day, every month and every year,” says Bob Casteel. “This award reinforces the feedback that we hear from our customers consistently.” Casteel founded the organization with a vision of working with families to identify and implement efficiencies in their heating and cooling systems–a simple concept that has been overwhelmingly successful in the marketplace.

Bob Casteel takes pride in his team for their many recent accomplishments, including:

      • Amana’s “Going Green Award”    • Trane‘s “Platinum Award”    • “Technical Excellence Award” by North American Technician Excellence (N.A.T.E)    • Kudzu’s “Georgia Superior Service Award

 

“It is, of course, gratifying to receive the accolades of external organizations. But it is really just reinforcement of what I already know: by implementing a vision of true customer service through a superior team, we have been able to provide our community with the resources they need to keep their families safe and cared for,” offers Casteel.

About Casteel Based in Marietta, Georgia, Casteel offers a wide variety of products and solutions, including HVAC units, system design, and more. With superior customer service rankings by respected third-party sources like Kudzu and Angie’s List, Casteel Heating and Cooling has received statewide recognition for being a socially-conscious business. In 2010 the company was named again to Cobb County’s list of the 25 best small businesses for the second year in a row and has held an A+ rating from the BBB since 2002. Learn more at www.casteelair.com. ###

And so it’s true even with the kind words that are shared by our customers!  A two line customer service review on Kudzu from one of our customers late last year ready simply:

When a tenant pulled a thermostat wire loose, this BBB rated HVAC company found and fixed the problem quickly.

Love it!

Casteel Heating & Cooling has been an accredited member of the Better Business Bureau (or the “BBB”), since 2002 and we’re pleased with our ongoing ranking of A+.  To read the entire announcement or to learn more about Bob Casteel and Casteel Heating and Cooling, please visit our post on Facebook.