Archive for the ‘Press’ Category

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

    “I purchased a new hvac. I was totally pleased with the expertise and professionalism of my sales rep. He took the time to answer my questions about the hvac sold by Casteel and by its competitors. He was credible and won the sale while not speaking disrespectfully about other offerings. On installation day, the crew (Larry and Kevin) did an excellent job installing the unit and working as efficiently as possible. This was my first experience working with Casteel – I trust that they will have a valued customer for life.”
    “I’ve used Casteel for 6 mths now and have been very pleased. They did maintenance in summer and winter. Brian was our technician and took the time to explain what he was doing and why. He answered my questions and was not rushed to simply check the box and move on. I will continue to ask for him! Good work!”
    “We have been using the services of Casteel for a couple of years now and we have always had great service with them. Their technicians are always professional, especially Brian Williams. We will continue to use them for all of our heating and cooling needs.”
    “Great service and customer support. I have used Casteel Heating and Cooling now for about 3 years..Can’t say enough about the service and support. They are number 1 as far as I am concerned!!!”
    “Prompt and professional service. I like that they came when they said they are going to come — respectful of my time. Brian Williams was a great technician!”

We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.

The theft of A/C units is increasing as the summer continues. The copper from a single unit can put between $50 and $150 in a criminals pocket, but take thousands out of yours. With many more dog days to come, you don’t want to be left in the heat without A/C.

So how can you avoid the theft of your unit? Because we care, we have come up with a list of preventative options for you to consider:

  • Organize a neighborhood watch
  • Put anti-theft alarm stickers on your unit or install some motion lights around your unit
  • Bolt your unit to the cement block it sits on
  • Install a refrigerant alarm that monitors your units pressure and sounds when lines are tampered with
  • Build a fence/cage around your unit that’s equipped with a heavy duty padlock

Hopefully you will never become a victim of A/C theft, but always remember that an ounce of prevention is worth a pound of cure!

Here at Casteel Heating and Air we pride ourselves in honesty, world class service and unmatched quality. We value your business, and your satisfaction is of the utmost importance to us! We Care about our customers and that’s why we provide various guarantees such as the 100% Money Back, Gas Furnace, AC/Heat pump, and Air Duct Leakage Guarantee). Also we always provide fair prices and flexibility with fast and friendly service! This has got to be too good to be true–well, it’s not! Just check out some of our latest reviews below from Kudzu.com (a website for “fast answers about who to hire for all your home and family service needs!”):

Mark, and everyone who was gracious enough to post a review, we at Casteel want to thank you for all of your kind words, it really means a lot!

Casteel is excited to announce a new Facebook lineup starting Monday, May 2, 2011.  We will have a new segment each day that we know you’ll like.  Make sure to join the Casteel Facebook page and be apart of this new exciting lineup.  Here’s what you can expect:

Monday – “Can Your Man?”

Every Monday we will have a different “Can Your Man?” segment where we pose the question: Can your man __________? For example, “Can your man remember your birthday?  We encourage you to tell us what your man can or can’t do.

Tuesday – “How Cute is This?”

Every Tuesday we will have a “How Cute is This?” segment where you are encouraged to leave comments and/or submit photos of cute things.  For example, with Mother’s Day being this month, we asked community members to tell us about their most memorable moment with their mom.

Wednesday – “What are you Having for Dinner Tonight?”

Every Wednesday we encourage you to submit recipes and tell us what you’re having for dinner that night.  Each week we will post a new healthy and delicious recipe that is easy to prepare for dinner.

Thursday – Trivia/Game Day

We will dedicate every Thursday to asking a trivia question where community members will be eligible to win a $10 gift card to Starbucks.  Trivia questions will cover anything from current events to entertainment.

Friday – My Crazy _________

Every Friday you are encouraged to share with other community members what drives you crazy.  Whether it’s a neighbor, a family member, an intersection, the way someone drives, the traffic, etc. we want you to tell us what drives you crazy.  This segment is an expanded sound off segment.

“90 Days of Summer” Segment

The “90 Days of Summer” segment starts the first day of summer, June 21, 2011. This is a contest where you can enter to win a grand prize after 90 days with a gift card being given away everyday of the 90 days.  This segment will include new summer recipes, summertime photos, etc.

North American Technician Excellence (NATE) just announced it is extending certification for HVAC technicians called to active duty. As soon as NATE-certified military service members deploy, their NATE certification is postponed until they return home. NATE is extending certification for HVAC technicians serving active duty to guarantee that the technician comes home with the same qualifications as he or she left with. When the technician returns home from active duty, he/she will receive all new NATE certification documents. According to NATE, the expiration date of their certification will be extended to reflect their time in service.

“All of us at NATE feel that this policy is critically important for our NATE-certified technicians active in the military, and it is the least we can do to support our troops,” said Patrick Murphy, vice president of certification for NATE. “The last thing these honorable and esteemed professionals need to worry about is the status of their certification. By stopping the clock on their NATE certification, we aim to do our small part in helping these technicians pick up where they left off when they return from serving our country.”

HVAC technicians called to active duty can simply contact NATE when they return home to extend their certification and obtain their new documents. NATE certified technicians are thrilled by the news and are pleased with NATE’s gesture to extend certification.

For the second year in a row, Casteel Heating and Cooling has been chosen by Home Reports as a Best Pick!Casteel Heating and Cooling

Areas Served: North Atlanta, Cherokee, Dunwoody/Sandy Springs, Gwinnett/East Metro, Roswell/Alpharetta, Cobb/Marietta

“We’re known mainly for our design and craftsmanship, and we’ve been ahead of the curve when it comes to the environment, going green, and energy efficiency….Our goal is to save homeowners money….We’re problem solvers, and we’re looking to service, not sell.” – John Hillis, Vice President

  • Services Offered: Casteel offers a wide variety of services, including the sale, repair, and installation of air conditioners, heat pumps, furnaces, air handlers, humidifiers, zone systems, and indoor air filtration products. The company also offers energy audits.
  • Company History: Casteel Heating & Cooling, Inc., was founded by Bob Casteel, who currently owns the operation alongside John Hillis, the company vice president. The company has been serving metro Atlanta for 22 years.
  • Awards & Certifications: The company employs NATE-certified technicians and was recognized as Amana’s High-Efficiency Company in 2008. In addition, Casteel was named one of the Top 25 Businesses in Cobb County for 2009 by the Cobb County Chamber of Commerce. Casteel Heating & Cooling, Inc., is also a Trane Comfort Specialist.

Select Quotes from Customer Reviews

A selection from 164 homeowner reviews:

“Good. I’d recommend them. When they come on a job, they know what they’re doing; they’ve got the tools, the equipment, and the people for the job.”

“Casteel did a really good job. When I had a tough situation, they returned my calls. They were able to accommodate me. They replaced one that another company had done, and they did a much better job. They actually improved on the work that the other company did.”

“I have been pleased with those guys, and I can trust them.”

“They had to refurbish some massive amount of ductwork under the house where some rodents had gotten in. They were craftsmen. They were pleasant, and they explained what they did.”

“I recommended them to three of my neighbors, and every one of them has been ecstatic.” 

Article cited: http://www.bestpickreports.com/air-conditioning-and-heating/atlanta/north-atlanta/casteel-heating-and-cooling-inc

From Kudzu.com

Best value around
 
Installed a replacement a/c unit for one that died. Explained everything including what the previous contractor had done to cut corners. Installers treated the house as if it was their own. Polite, neat and extremely thorough, couldn’t have had an easier install.
The best there is
From estimates, to price, to actual installation, Casteel and Ryan Huprich made it easy and simple. The Trane system is fantastic. Considering the agony of installing/paying for a new A/C and Htg system, it couldn’t be better. Their guarantee and employees reflect their quality. Allen Walters, Roswell, GA.
Can you say this about your HVAC technicians? Want to? Call us at Casteel Heating and Cooling…we’ll treat you special!

A simple vision 20 years ago sets the bar for customer service in the heating and cooling industry

Marietta, GA (PRWEB) May 11, 2010 — Founder Bob Casteel is thrilled that his organization, Casteel Heating and Cooling, a world-class service provider of Heating, Ventilation and Air Conditioning (HVAC) systems, has been named for the second year in a row to the Small Business of the Year list by the Cobb County Chamber of Commerce. The award celebrates a longstanding recognition of small businesses in the county, and highlights companies that are making a positive impact on the community at large. “I am so proud of our team and the high levels of customer service and community support that they provide every day, every month and every year,” says Bob Casteel. “This award reinforces the feedback that we hear from our customers consistently.” Casteel founded the organization with a vision of working with families to identify and implement efficiencies in their heating and cooling systems–a simple concept that has been overwhelmingly successful in the marketplace.

Bob Casteel takes pride in his team for their many recent accomplishments, including:

      • Amana’s “Going Green Award”    • Trane‘s “Platinum Award”    • “Technical Excellence Award” by North American Technician Excellence (N.A.T.E)    • Kudzu’s “Georgia Superior Service Award

 

“It is, of course, gratifying to receive the accolades of external organizations. But it is really just reinforcement of what I already know: by implementing a vision of true customer service through a superior team, we have been able to provide our community with the resources they need to keep their families safe and cared for,” offers Casteel.

About Casteel Based in Marietta, Georgia, Casteel offers a wide variety of products and solutions, including HVAC units, system design, and more. With superior customer service rankings by respected third-party sources like Kudzu and Angie’s List, Casteel Heating and Cooling has received statewide recognition for being a socially-conscious business. In 2010 the company was named again to Cobb County’s list of the 25 best small businesses for the second year in a row and has held an A+ rating from the BBB since 2002. Learn more at www.casteelair.com. ###

And so it’s true even with the kind words that are shared by our customers!  A two line customer service review on Kudzu from one of our customers late last year ready simply:

When a tenant pulled a thermostat wire loose, this BBB rated HVAC company found and fixed the problem quickly.

Love it!

Thermo here and I’ll be visiting every now and then to give you helpful tips, hints and just to make sure you’re “cool!” Feel free to stop by and say hi from time to time!

My pals and I at Casteel Heating and Cooling Inc are more than happy to make sure to keep you comfortable no matter what the temperature! See you again soon!