Archive for the ‘Customer Service’ Category

It’s been getting cold and that old furnace of yours will be cranking non-stop this winter. Make sure you take advantage of our $79 Furnace Efficiency Tune-Up Coupon!

Casteel 25-Point Furnace Tune-Up Includes:

  • Check for Carbon Monoxide Leaks
  • Inspect Igniter
  • Inspect Rectifier Probe
  • Check Differential Pressure Switch
  • Inspect Draft Inducer
  • Inspect Exchanger for Micro Holes
  • Inspect Exchanger for Rust
  • Inspect Exchanger Face Plate
  • Check Pilot Assembly
  • Check Gas Valve Operation
  • Check for Gas Leaks
  • Check Gas Pressure
  • Inspect Limits and Safety Switches
  • Inspect Flue Conditions and Codes
  • Inspect Electrical Disconnect Wires
  • Inspect Electrical Component Wires
  • Inspect Door Switch for Safety
  • Check Safety Drain Pan Switches
  • Check Blower Motor
  • Inspect Indoor Coil for Visible Leaks
  • Minor Cleaning of Indoor Coil
  • Check Condensate Drain Line and Pump
  • Check Thermostat Operation / Calibration
  • Cycle System and Test Safety of Operation
  • Includes Standard 1″ Filters
  • At Casteel we pride ourselves on providing the best Customer Service in the industry, even online. That is why, for your convenience, we offer online services to make your life easier. Our online services include:

  • Online Scheduling– You don’t even have to pick up the phone, service is just one click away!
  • Request an Estimate-Requesting a FREE In-Home Installation Estimate is easy. Just answer a few simple questions and someone will respond to your request immediately.
  • Surveys– We value your opinion and suggestion and would love to hear what you have to say about us!
  • 12 Months FREE Financing– Yupp! You read that right! We offer 12 months FREE financing. Applying only takes a couple minutes, so what are you waiting for?!
  • Ask The Expert– You can submit a question to our experts online and we will respond with an answer as quickly as we can!
  • Online Invoice Payment– We know your time is valuable. You can enjoy all the benefits of paying your invoice online including the convenience of paying whenever you want, 24/7 and the flexibility and rewards that come with using your credit or debit card.
  • Like we said, we value your time and we know how hectic life can get. We can to make things as simple as possible for you. Take advantage of our online services, you won’t regret it.

    We understand that investing in a new heating or air conditioning system or products can be a huge investment for you. We want to make the process is as painless as possible. Customer service is always our first priority! That is why we are proud to provide our customers with 12 months of free financing through Wells Fargo. Applying only takes a couple minutes, and a quick credit decision is only a few clicks away! We offer 12 month free financing on all our products listed below.

  • Heating
  • Air Conditioners
  • Air Handlers
  • Heat Pumps
  • Air Filtration
  • UV Germicidal Lights
  • Humidifiers
  • Dehumidifiers
  • Zoning
  • Thermostats
  • Solar Products
  • Home Instillation
  • So if you’ve been thinking about investing in HVAC system or products, don’t worry we’ve got you covered! Our 12 month free financing is only a click away!

    At Casteel Heating and Cooling we have a long history of providing the highest quality customer service. Our Customers are everything to us!

    We design your Heating and Air Conditioning system based purely on facts, testing and science! We know what works and what does not. That is why we feel confident enough to offer you, our wonderful customers, 100% Money back Guarantee!

    If you are not satisfied with your heating or air conditioning system design or performance within five years of the instillation, we will do everything in our power to resolve the issue. If you are still not satisfied, we will remove your new system and refund you 100% of the price of the purchase.

    It is our goal to be recognized as a world class leader in costumer service. WE CARE about our customers!

    How many times do we have to tell you, winter is right around the corner! We know you can feel the chill in the air. Make sure your furnace is in it’s best shape before it’s too late! Take advantage of our $79 Fall/Winter Efficiency Tune-Up deal!

    We check over 25 different points in our tune up, everything from checking for carbon monoxide leaks to checking your pilot assembly. Call us today or schedule your appointment online.

    Here at Casteel we developed our reputation and trust over the past 20 years by providing world class service, high quality equipment at affordable prices and outstanding warranties. In 1987, we set out to create a business dedicated to customer service. We have come a long way from working out of our home basement and we have you, the customers, to thank for that. We now have fleets of trucks dispatched all over – from metro Atlanta to our offices in Marietta. Thank you for showing us your support over the last 20 years and giving us a five star rating on Kudzu. This type of growth and success is attributed to all of you.

    Bills, bills, bills! Everyone could use a break on their utility bills. When we were flipping through Southern Living Magazine we found some great ways to save money around the house. Everything from filling cracks with toothpaste, to lowering the temperature of your water heater. We highlighted some of our favorites for you.

  • 1. Vacuum your Filter.
    Use a hand held vacuum or the hose feature on your vacuum and clean that filter! This quick tip could cut your filter cost in half.
  • 2. Shorten your dryer Vent Hose
    Detach your hose and clean it out. Cut the hose down so that you only have enough space to pull your dryer out a few inches from the wall. Not only will your dryer run more efficiently, but it will dry your clothes faster!
  • 3. Lower the Temperature of your Water Heater
    Lowering your heater by 10 degrees can save you up to 12% on your bill.
  • 4. Turn your Computer off
    Turn your computer off or set it to sleep mode when you’re not using it. This will help save on your electricity bill and the lifetime of your computer.
  • 5. Washing in Cooler Water
    You will cut your energy use in half if you use the warm water settings instead of hot water. It doesn’t get any easier.
  • At Casteel Heating and Cooling, we are always looking for ways to help you save. Try these quick and easy tips and let us know how much you saved on your next bill.

    We’ve told you once, and now we’re telling you again: it’s time to prepare your furnace and get it in tiptop shape for fall! Sure, the weather is gorgeous today… but what’s it looking like a month from now? Now is the time to take advantage of our fall furnace cleaning and tune up special.

    The furnace tune up includes the following 25 items:

    • Check for Carbon Monoxide Leaks
    • Inspect Igniter
    • Inspect Rectifier Probe
    • Check Differential Pressure Switch
    • Inspect Draft Inducer
    • Inspect Exchanger for Micro Holes
    • Inspect Exchanger for Rust
    • Inspect Exchanger Face Plate
    • Check Pilot Assembly
    • Check Gas Valve Operation
    • Check for Gas Leaks
    • Check Gas Pressure
    • Inspect Limits and Safety Switches
    • Inspect Flue Conditions and Codes
    • Inspect Electrical Disconnect Wires
    • Inspect Electrical Component Wires
    • Inspect Door Switch for Safety
    • Check Safety Drain Pan Switches
    • Check Blower Motor
    • Inspect Indoor Coil for Visible Leaks
    • Minor Cleaning of Indoor Coil
    • Check Condensate Drain Line and Pump
    • Check Thermostat Operation / Calibration
    • Cycle System and Test Safety of Operation
    • Includes Standard 1″ Filters

    Keep your family safe and your house cozy for the upcoming holiday season. It is something to keep in mind, after all it is already October! Call Casteel today or schedule online.

    A new heating and air conditioning system is a big investment, and the last thing you want to do is get mixed up with a faulty or inexperienced contractor. First and foremost, we recommend checking on review sites – such as Kudzu – to see what type of reviews the contractor is getting. The next step would be running through this quick checklist (think of it like an interview before any work is done). Any contractor with minimal experience should be able to perform the following criteria.

  • 1. Computerized “Manual J” Load Calculation – This is a scientific test that determines the right size equipment for your home. An educated contractor will be able to advise you on which system is right for your home, saving you money and future headaches.

    2. Room by Room Airflow Calculation – This measures the amount of air released from the air vent in each room. Without performing this measurement, your home may not heat/cool evenly causing your system to work harder. An evenly heated home is a happy home!
    3. Air Duct Leakage Calculation – This test identifies where the air ducts are leaking so repairs can be made. On average, your duct system will leak 25-40%. If your contractor does not know how to properly perform this task, you may have leaks that go unfixed – resulting in a higher bill.

    4. Air Flow Leakage Reduction Guarantee – Once the air duct system is installed, it is important to get a written agreement stating that they guarantee 10% less air leakage. If the system has not yet been installed, you should receive a written document guaranteeing 75% less air leakage.
    5. Infiltrometer Blower Door Test– This is another scientific test that measures leakage, but this measures the leakage level throughout the entire house. Your contractor will be able to report why your energy bill is so high, if there is any unhealthy indoor air (including musty odors and excessive dust), as well as whether or not you have hot or cold spots throughout the house because of humidity issues.
    6. 100% Money Back Guarantee– You should receive a written guarantee that the new system is designed and installed properly based on scientific data and all of the tests above – or your money back. If you don’t receive a 100% money back guarantee, consider that a red flag.

  • Don’t be afraid to ask questions. If you mention any of these tests to a contractor, they should know what you’re talking about. Going over this checklist with your contractor will help you decipher whether or not they’ve got the experience you’re looking for. Designing and installing your new heating and cooling system based on facts will absolutely ensure you are getting the most bang for your buck. Your family will be comfortable, safe and saving money!

    At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

     

    “Casteel came out to my place to inspect and set up my maintenance agreement. Upon inspection of the heat exchanger in one of my units, coolant began leaking. Casteel did the right thing and scheduled for a complete replacement of my heat exchanger without any questions or ask for payment. Their honesty, attention to detail and quality is the best I have seen from a heating and cooling company. Love these guys! Sean and Chris and Terry thank you.”

     

    “The technician (Thai Phe) took the time to explain the repairs so I could understand. He showed me the reading of the replaced unit and explained what a good unit should read and it’s function. ”

     

    “Larry and Kevin did an excellent job with my air conditioner replacement. The value and customer service that Casteel provides are outstanding!”

     

    “Casteel installed 2 HVAC units in my home and did it with superb professionalism and care. I would recommend them to anyone who needs service and someone they can trust.”

     

    “Shem came out to service our main floor AC unit. He checked the system thoroughly, educated me about its entire health, went over my options, and gave me his recommendation. The system is up and running at a great price and I know how to care for it ongoing. Quality workmanship, friendly, courteous and a job well-done. What more could you ask for?!”

     

    “We were impressed with the workmanship, skill and customer service of Bob Casteel and his staff. Their team installed 2 broken commercial units with absolutely NO headaches, worries or miscommunication. Thank you so much for your outstanding work!”

     

    We’d like to take this time to thank all of our loyal customers, Casteel’s growth and success would not have been possible without all of your support. Thank you for choosing us when it comes to your heating and air conditioning systems!