Archive for the ‘Customer Service’ Category
At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!
“Awesome Techs
Casteel has become my “go to” for HVAC needs. I initially called due to radio ads but the professionalism and courtesy of the technicians really sold me. I only wish I had gone to them for my system. They keep me informed, are always on time and don’t pressure. This time my technician was Sean Banks.”
“Very Professional
Thanks to our a/c person everything went well. He seemed very knowledgeable and made it all easy to understand.”
“Very Impressed with Brian Williams our tech
On time. Very thorough and helpful. Diagnosed and solved our problem and gave us some other helpful hints for our very old hvac units. We are now ready for long hot summer, thank you Brian and Casteel.”
“Completely Satisfied
We have the the Casteel Preventative Maintenance program with Casteel and our main floor AC unit stopped working. The unit needed one part that was 20% off due to the maintenance agreement. What I feared would have been a $500 service call was less than $150. Way to go Casteel!”
We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.
Yes, you heard right, an audit! This is not your average audit; we offer a more professional solution then just switching to compact fluorescent lamps. We want to help you save money on your utility bills and maximize your comfort in your home! That is why our certified professionals run a series of tests for our advanced home energy audit. So what kind of tests do we run?
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Insulation R-rating for walls, attic, and foundation
Heating and cooling equipment
Whole house air leakage (blower door test)
Ductwork leakage
Electrical and lighting analysis
Water heater and water usage
Carbon monoxide
Flue draft
How does this benefit you?
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Eliminate energy wastefulness
Enhance your home’s comfort
Reduce toxic indoor air pollutants
Upgrade your home’s safety
Exceed new government environmental and energy-consumption standards
Decrease dependence on energy sources from outside the United States
Maximize the resale value of your home
Casteel’s experienced professionals work with you through the whole process, we even conduct an interview to better understand what an ideal energy-efficient home means to you. We also provide a no obligation quote outlining the best course of action for making your ideal energy efficient home a reality.
During the past 20 years, Casteel Heating and Cooling has been one of the most respected names in metro Atlanta for heating and air conditioning. We began in 1987 with one small red service truck and an office workshop in the basement of our home. Today, our fleet of trucks and professionally trained NATE Certified technicians are dispatched all over metro Atlanta from our offices in Marietta. We are proud of our extended service area that we have been able to acquire over the years! Take a look at our map to see if we cover your area.
Our service areas include:
Cobb
Fulton
DeKalb
Gwinnett
Forsyth
Cherokee
Paulding
Buying a heating and air conditioning system is a hefty investment. We know you want the best quality products as well as the highest quality service. Letting a contractor into your home isn’t a decision to be taken lightly for you and your wallet. We want to make selecting an HVAC professional easy for you. We recommend you fist check the company’s reviews online at Kudzu, then consider the points below recommended by Energy Star.
When you decide to select and HVAC contractor make sure you review the points listed above. You deserve the highest quality in service and products. At Casteel Heating and Cooling we pride ourselves on providing world class service, offering high quality products at affordable prices and backing our work up with exceptional warranties. Good luck on your search!
At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!
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“I purchased a new hvac. I was totally pleased with the expertise and professionalism of my sales rep. He took the time to answer my questions about the hvac sold by Casteel and by its competitors. He was credible and won the sale while not speaking disrespectfully about other offerings. On installation day, the crew (Larry and Kevin) did an excellent job installing the unit and working as efficiently as possible. This was my first experience working with Casteel – I trust that they will have a valued customer for life.”
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“I’ve used Casteel for 6 mths now and have been very pleased. They did maintenance in summer and winter. Brian was our technician and took the time to explain what he was doing and why. He answered my questions and was not rushed to simply check the box and move on. I will continue to ask for him! Good work!”
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“We have been using the services of Casteel for a couple of years now and we have always had great service with them. Their technicians are always professional, especially Brian Williams. We will continue to use them for all of our heating and cooling needs.”
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“Great service and customer support. I have used Casteel Heating and Cooling now for about 3 years..Can’t say enough about the service and support. They are number 1 as far as I am concerned!!!”
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“Prompt and professional service. I like that they came when they said they are going to come — respectful of my time. Brian Williams was a great technician!”
We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.
It’s been getting cold and that old furnace of yours will be cranking non-stop this winter. Make sure you take advantage of our $79 Furnace Efficiency Tune-Up Coupon!
Casteel 25-Point Furnace Tune-Up Includes:
At Casteel we pride ourselves on providing the best Customer Service in the industry, even online. That is why, for your convenience, we offer online services to make your life easier. Our online services include:
Like we said, we value your time and we know how hectic life can get. We can to make things as simple as possible for you. Take advantage of our online services, you won’t regret it.
We understand that investing in a new heating or air conditioning system or products can be a huge investment for you. We want to make the process is as painless as possible. Customer service is always our first priority! That is why we are proud to provide our customers with 12 months of free financing through Wells Fargo. Applying only takes a couple minutes, and a quick credit decision is only a few clicks away! We offer 12 month free financing on all our products listed below.
So if you’ve been thinking about investing in HVAC system or products, don’t worry we’ve got you covered! Our 12 month free financing is only a click away!
At Casteel Heating and Cooling we have a long history of providing the highest quality customer service. Our Customers are everything to us!
We design your Heating and Air Conditioning system based purely on facts, testing and science! We know what works and what does not. That is why we feel confident enough to offer you, our wonderful customers, 100% Money back Guarantee!
If you are not satisfied with your heating or air conditioning system design or performance within five years of the instillation, we will do everything in our power to resolve the issue. If you are still not satisfied, we will remove your new system and refund you 100% of the price of the purchase.
It is our goal to be recognized as a world class leader in costumer service. WE CARE about our customers!
How many times do we have to tell you, winter is right around the corner! We know you can feel the chill in the air. Make sure your furnace is in it’s best shape before it’s too late! Take advantage of our $79 Fall/Winter Efficiency Tune-Up deal!
We check over 25 different points in our tune up, everything from checking for carbon monoxide leaks to checking your pilot assembly. Call us today or schedule your appointment online.


