Archive for the ‘Customer Service’ Category

At Casteel Heating and Cooling, take our customer service very seriously.  That’s why we are so happy to see so many great reviews- it means we are doing our job!  Take a look at what our customers are saying on Kudzu this month!

“I appreciate Greg’s conscientousness toward his job and knowledge. I knew I was getting my money’s worth and was pleased with the service. He did a thorough job checking the system and that’s what is what is important during the maintenance.”

“These guys are total pros, from start to finish. This was a service call, and the result was bad news – that I needed a completely new furnace – but the tech took his time explaining why, let me see with his video camera inside the furnace, and explained the options for me. Casteel are always polite, on time, take care of your house and belongings (shoe covers, etc.). It’s hard to go wrong with these guys.”

“We are no strangers to Casteel. Our second home and Casteel came to inspect our furnace prior to its first use this season. I am so thankful I called before starting it up. Had a cracked heat exchanger! They are the most trustworthy people, and I cannot imagine ever calling anyone else. Thanks to everyone who helped us; Brian, Chris, Ryan, Chris and Michael.”

“Great service, thorough maintenance check, friendly staff. We’ve worked with Casteel for the past 5 and a half years, and they take their business personally.”

“The technicians that Casteel sends to me are always competent. What makes Casteel different is that their technicians and office staff are also courteous and respectful. Always a pleasant experience!”

“Casteel successfully serviced two units in my home when I thought I was going to have to replace them. Happy Customer!”

Our customers mean the world to us. Thank you to everyone who comes to Casteel for their heating and cooling needs!

At Casteel Heating and Cooling, we read all of the reviews that come in and appreciate every last one of them. Take a look at what our customers are saying on Kudzu this month!

“I have to say that my experience with Casteel was the best experience I have ever had with a service company. Sean and Danny were fantastic, knowledgeable, and polite. I am confident in the quality of their work and am quite impressed by the organization of this company as a whole. Well done!”

“Exceptional and excellent installation job by Aron H, great job also by Chris Michel on the advice.”

“I would use this company again based solely on the the knowledge, courtesy and professionalism of the three technicians who worked on replacing two entire systems at my home – Joe, Thomas and Robert!!”

“Bobby Loeble was on time and very curteous. He was knowledgeable and to the point. He helped me pick the right unit for the job. The installers Chavez and Mike were on time and paid attention to detail. They also educated me on the fine points on HVAC and how to care and maintain my new system. Thank you for the great service. I would recommend Casteel for AC and Heating repair/replacement.”

“#52036 Sean & Danny were the installers. Great attention to detail, professionalism, quality. The Trane and thermostat are quite impressive. I am a Engineer myself and appreciate quality when I see it (both units and installers). Although Trane is more expensive by a bit, I can see why now. And will enjoy the benefits for a long time. If all their staff are as good as the ones I had contact with, you can’t go wrong with Casteel.”

“I love this company. The employees are very professional and nice. They even took extra steps to make sure the unit was secure. Jesus Clavez and his team were great!!!!”

Our customers mean the world to us. Thank you to everyone who comes to Casteel for their heating and cooling needs!

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. Our customers feel the same – take a look at what they are saying on Kudzu this month!

“Great Service – We invited 6 companies to bid on replacing our air conditioner that was apparently blown out by lightning. I did a lot of research and learned that the installation is a huge part of the system functioning properly and lasting. We decided to go with Casteel due to their reputation and long experience. Our lead installer, Arron, was very friendly and took the time to explain everything and answer our questions. He and Danny were careful to wear “booties” and put down a protective paper pathway to avoid tracking dirt into our house. I feel confident in the system and their installation.”

“Great experience! – Brian was very courteous and took time to review all my options regarding my air unit. I never felt pressure to over purchase and am pleased with the quotes for new AC components. You always hear about scams in this industry but I fully trust Casteel based on the ease of today’s experience. I will use you again and pass this along to all my friends as a GO TO vendor!! Thank you for easing my anxiety regarding a new AC unit!”

“Great Service – My experience with Casteel was great. Their price was almost half the amount that another heating and cooling company wanted to charge. They came out quickly and my repair was done quickly. Wayne and Sean were great.”

“Beyond Impressed… The entire Casteel team is phenomenal. When my upstairs A/C unit went out, I called a few contractors to get estimates. My sales rep Chris really took the time to educate me on my system and made several recommendations that were extremely valuable. I felt like I was truly getting what I needed at a fair price. Compared to the other estimates I received, Casteel not only offered the most, but came in the least expensive.
Larry & Mike did an amazing job on the install. They kept me fully informed the entire way, were courteous and professional, and even managed to avoid cutting a hole in my walls (which I was fully anticipating based on the way my system runs through my house). I was beyond impressed with the Casteel experience, and I’ll never look for another provider other than Casteel again!”

“Always the Best Service – Just had our original Builders Air Conditioner and Furnace replaced with Casteel’s Trane unit and couldn’t be happier. The techs Chris and Michael arrived on time and promptly completed the work. They were very informative and courteous and left the premises spotless. I would never consider anyone but Casteel for my heating and cooling needs.”

We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.

Our main goal here at Casteel Air is to give our customers top-notch service and make sure that we always leave them as happy as possible. We always do our best to make sure that all of  your AC needs are met and we leave a smile on your face. Check out what some of our other customers are saying about their 5-star visits from Casteel:

“Our technicians, Sean and Danny were prompt, extremely polite, courteous and patiently answered all our questions. Amazing, considering they work in 120+ degrees ALL DAY. They went over and above the call of duty to ensure the job was done well and right. You could tell they care about their workmanship and have pride in their company. Top notch team – true professionals!!”

“Casteel has always been the best and today, Joe and Kevin proved it again. They installed our new system with quick efficiency and professionalism! They patiently answered my questions and showed me everything that I need to know.
Thanks guys! You are the best!!!”

“Got timely install of new A/C. My installer Chris H was neat and efficient. Could not be happier.”

“I recently had to replace a stolen AC unit. Chris M., Design Consultant for Casteel, assessed what I needed and was able to schedule an install with a comparable unit. Arron H and Chris H who installed my new AC were professional, efficient and neat–cleaning up and being thorough about the entire job. I have been a Casteel customer for 8 years and appreciate their high quality customer service.”

“I highly recommend Casteel. The service technician was thorough, explaining everything he was doing. He answered every question I had, showed me the defective part on my A/C unit, and why it was defective. The same part on my other unit had fallen just below the recommended rating – he explained that I could still use it but it may need to be replaced in the near future (I did replace it). Overall, I am very satisfied with the experience and would use Casteel again without hesitation.”

We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

“Joe and Robert arrived on time and spent the entire day getting my new furnace and AC unit installed correctly. The job was more difficult than they expected originally because the space for the furnace was cramped and had a pipe sticking up in a very inconvenient place. They worked to get the old furnace out and the new one in, though, and didn’t complain at all. They also did not charge me extra for the extra time. When they were finished, Robert took me on a tour of my house to show me everything I needed to know. They answered all of my questions and cleaned up everything before leaving. I was very happy with the service.”

“Chavez and Jesus were exceptional. Being in the service industry myself, I appreciate and admire the job that these two guys did. Above and Beyond.”

“I had called another well known company to have my a/c checked. They could not come out for three days. i called and spoke to Jessica at Caseel and would be the same according to their schedule. Before I even had the phone hung up Jessica was calling back to say she could have someone out that afternoon. It did not happen to be a good time for me so we left my appoint as it was. Jessica called me back the following day and service technician Brian was at my house by noon that day. I needed an estimate for replacement and Ryan was out to my house on a holiday. That is what I call “Service” I should know because I have been in “customer service” for many years. Great job, Jessica, Brian and Ryan. I will recommend your company to friends and family.”

“Brian was wonderful! He filled my unit with freon (with no charge!!!!) and answered my questions about the heat pump we have.”

We really value our cutomers, and appreciate the feedback! Our growth would not be possible without our amazing customers, so thank you! If you have any comments or questions, drop by our Facebook and Twitter pages, we love hearing from y’all!

At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

“Awesome Techs
Casteel has become my “go to” for HVAC needs. I initially called due to radio ads but the professionalism and courtesy of the technicians really sold me. I only wish I had gone to them for my system. They keep me informed, are always on time and don’t pressure. This time my technician was Sean Banks.”

“Very Professional
Thanks to our a/c person everything went well. He seemed very knowledgeable and made it all easy to understand.”

“Very Impressed with Brian Williams our tech
On time. Very thorough and helpful. Diagnosed and solved our problem and gave us some other helpful hints for our very old hvac units. We are now ready for long hot summer, thank you Brian and Casteel.”

“Completely Satisfied
We have the the Casteel Preventative Maintenance program with Casteel and our main floor AC unit stopped working. The unit needed one part that was 20% off due to the maintenance agreement. What I feared would have been a $500 service call was less than $150. Way to go Casteel!”

We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.

Yes, you heard right, an audit! This is not your average audit; we offer a more professional solution then just switching to compact fluorescent lamps. We want to help you save money on your utility bills and maximize your comfort in your home! That is why our certified professionals run a series of tests for our advanced home energy audit. So what kind of tests do we run?

    Insulation R-rating for walls, attic, and foundation
    Heating and cooling equipment
    Whole house air leakage (blower door test)
    Ductwork leakage
    Electrical and lighting analysis
    Water heater and water usage
    Carbon monoxide
    Flue draft

How does this benefit you?

    Eliminate energy wastefulness
    Enhance your home’s comfort
    Reduce toxic indoor air pollutants
    Upgrade your home’s safety
    Exceed new government environmental and energy-consumption standards
    Decrease dependence on energy sources from outside the United States
    Maximize the resale value of your home

Casteel’s experienced professionals work with you through the whole process, we even conduct an interview to better understand what an ideal energy-efficient home means to you. We also provide a no obligation quote outlining the best course of action for making your ideal energy efficient home a reality.

During the past 20 years, Casteel Heating and Cooling has been one of the most respected names in metro Atlanta for heating and air conditioning. We began in 1987 with one small red service truck and an office workshop in the basement of our home. Today, our fleet of trucks and professionally trained NATE Certified technicians are dispatched all over metro Atlanta from our offices in Marietta. We are proud of our extended service area that we have been able to acquire over the years! Take a look at our map to see if we cover your area.

Our service areas include:

Cobb
Fulton
DeKalb
Gwinnett
Forsyth
Cherokee
Paulding

Buying a heating and air conditioning system is a hefty investment. We know you want the best quality products as well as the highest quality service. Letting a contractor into your home isn’t a decision to be taken lightly for you and your wallet. We want to make selecting an HVAC professional easy for you. We recommend you fist check the company’s reviews online at Kudzu, then consider the points below recommended by Energy Star.

  • 1. Do Your Research- Research what the license and insurance requirements for HVAC contractors in your state are. You don’t want someone who doesnt meet the requirements! Also, it would be good for you to know what model your current HVAC system is and it’s maintenance history. This way your contactor will be able to better understand your needs.
  • 2. References- Ask the contractor for customer references and simply call and ask them! Make sure you ask the previous customer about the the service or instillation performance and if the contractor stayed on budget and within a timely manner. Customers don’t lie!
  • 3. Referrals- See who your neighbors are using, ask around for some referrals.
  • 4. Special Offers- Like we said, a heating and cooling system is a hefty investment for any homeowner. Ask the contractors if they have any specials or rebates on products.
  • 5. Home Evaluation- Expect a home evaluation. Your HVAC contractor should spend a good deal of time inspecting your home and current system to get a better idea of your needs. If they don’t take the time to inspect your level of insulation, windows and even duct systems they are not doing their job. A good contractor will size the heating and cooling system based on the size of your house and other factors.
  • 6. Get a Signature- Make sure you sign a written proposal with a contractor before they get started. This will protect you by specifying project costs, model numbers, job schedule and warranty information.
  • When you decide to select and HVAC contractor make sure you review the points listed above. You deserve the highest quality in service and products. At Casteel Heating and Cooling we pride ourselves on providing world class service, offering high quality products at affordable prices and backing our work up with exceptional warranties. Good luck on your search!

    At Casteel Heating and Cooling, we pride ourselves in providing world class service, high quality products, affordable prices and exceptional warranties. But instead of hearing it from us, take a look at what some our customers are saying on Kudzu this month!

      “I purchased a new hvac. I was totally pleased with the expertise and professionalism of my sales rep. He took the time to answer my questions about the hvac sold by Casteel and by its competitors. He was credible and won the sale while not speaking disrespectfully about other offerings. On installation day, the crew (Larry and Kevin) did an excellent job installing the unit and working as efficiently as possible. This was my first experience working with Casteel – I trust that they will have a valued customer for life.”
      “I’ve used Casteel for 6 mths now and have been very pleased. They did maintenance in summer and winter. Brian was our technician and took the time to explain what he was doing and why. He answered my questions and was not rushed to simply check the box and move on. I will continue to ask for him! Good work!”
      “We have been using the services of Casteel for a couple of years now and we have always had great service with them. Their technicians are always professional, especially Brian Williams. We will continue to use them for all of our heating and cooling needs.”
      “Great service and customer support. I have used Casteel Heating and Cooling now for about 3 years..Can’t say enough about the service and support. They are number 1 as far as I am concerned!!!”
      “Prompt and professional service. I like that they came when they said they are going to come — respectful of my time. Brian Williams was a great technician!”

    We want to thank all of our customers for your support! Casteel Heating and Cooling would not be a success without all of you. Thanks for choosing us when it comes to your heating and air conditioning needs.